Question about HP DeskJet 2500C Pro InkJet Printer

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HP 2500C Pro Series Color Ink Jet with Error Code 432

I just bought a HP 2500C Pro Series Color Ink Jet and it worked at sellers office, but when I powered up after transporting it comes up with this error code, 432. Description per manual is
MECH SS Failure
Service Station/Harness/Logic PCA Error
SS Jammed or SS OPTO Failure

Any idea what I can do, appears something disconnected in the move, but what?

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  • Vance Ferratusco Apr 15, 2009

    First of all I'm sorry it took me so long to respond to this fix, but the good news is once I found the time to sit down and do it, it worked. The printer is running again. THANK YOU for all your help.

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The problem is with the service station. This is the unit that the carrier "Parks itself" over when it is not printing. It cleans the print heads and collects excess ink. It also fills up with ink. and the ink dries in a big blob.
If the motor is good, if it was working it likely is, The SS probrably got jammed in the move.
Try this:
If you can move the carrier to the left with power off do so.
If not turn machine on and while carrier is to the left unplug the machine.
You need the carrier to the left to expose the SS.
Open the cover as if you were changing printheads.
Look straight down. your looking at the service station.
A shaft with wipers and a gear at one end should turn. A little resistance but jam if alot of ink is caked in the bottom of the unit.
You can clean some of this in from the top and see if the SS frees up as a test at least.
The service station can be removed if required. You need to remove the right cover from the machine.
There are three screws that you should see looking down at the SS from the top They have numbers next to them I beleive, holding the SS in. Everything that moves should move freely.
Hope this Helps Good Luck

Posted on Mar 11, 2009

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