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What happens when you dial 165 on the intercom? If you get voice mail, then try dialing 7104 165 # on the intercom. That sets CF-No Ans to voice mail for your set and the FWD/DND button should light solid (or not, it's a program option) or flash. If you dial 7101 it should turn on Do Not Disturb (7100 cancels). In DND, the FWD light should flash.
Once you have set these two conditions up, the FWD/DND button has 3 states, FWD, DND, and OFF.
The simple answer is you can force the PBX into night mode by dialing 782 on the main phone. However, it does requre programming, so if you don't have night ringing and voice mail defined, then it still won't work. 781 goes back to day mode.
A lot depends on what you dial to get to the voice mail and if it's a Panasonic product. Normall, x165 is the VM. So, you take a spare button, label it VTR (voicemail Transfer) and then press PROGRAM 99, the button and dial 8 165 STORE. Pick up the handset and drop it back down to exit programming mode. The button can be any button, including a PF button (not many features can use it).
It depends on what system the 7731 is attached to. If it's a TA system, that you dial either 107 or 115 to get to the Panasonic brand voice mail system, you take a spare button from the left side keys and press PROGRAM the spare button and dial 94+107 or 115 then STORE.
Pick up the handset and drop it back down to end programming. Then label the button VTR. When a call comes in, you press VTR and dial the extension or press the DSS (extension) button. You don't press HOLD or TRANSFER, just the VTR button.
A Panasonic system and Pana branded voice mail has a VM Transfer key that lets you send a caller to voice mail. It's programmed by picking a button down the left side of the keystrip (CO) and pressing PROG, the button, 94+ the VM extension, and STORE. (In a TA-824 system it would be either 107 or 115).
The TRANSFER button would work if the extension has CF set (All Call or Busy/NoAnswer), but there would be a delay. At the very least, when you tried yours, you were either dialing the VM extension which is probably not vailid because it won't let you transfer to yourself, or an invalid extension.
If it's a Panasonic voice mail system you program a button for VoicemailTRansfer. Pick an unused button and label it VTR. Now, you need to know what the access number is for voice mail. It's usually 165 or 500. Then you press PROG the button and dial 94+ whatever number VM is and ENTER.
On the original installation, your installer should have at least given you 2 buttons, one for record and one for transfer. We usually give the customer a 3rd button called 2-way transfer. If your system is a TVA, there is a patch to record conversations as new messages, and if you have the optional LAN card(on the 50, it's already in the 200) for voice mail to email, it can send out the wav file at the end of the call.
What manual did you download, where is the message located, and what is it recorded on?
A 7433 phone is just a phone, it has no messages. It is connected to a TD-816/1232 Key Service Unit and a TVS/TVM/TVA voice mail system if it's Panasonic branded.
When you call in to the TD system, the voice mail answers the call and plays the Auto Attendant greeting. Is this the one you want to change? Or do you want to change the greeting that you get after the AA answers any they dial your extension?
Each of those messages can be changed from the Message manager's box or from your own mailbox, using the codes and passwords supplied at installation.
I always figure if you ask here, it should be answered here.
Did you call your Panasonic dealer? They have the information of the type of system you have, that the 76xx phones are plugged into, and they have a handy book called the PTPM that you might be able to get.
The TVA voice mail system requires programming and the phones should have had a Voicemail Transfer button programmed on them at time of installation. Again, your dealer would be able to answer those questions.