Make sure the back (where the baby places his/her back) of the seat is all the way upright. There is a cord on the back of the seat which you can adjust to move the seat to a fully upright position or down to a "sleeping" position. This will give you maximum space in which you can place items below. This is the only way... There is no way to lower the storage compartment - believe me, I've had the product for two years.
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On the underside of the handle there is a black switch that you have to slide to the left or right with your thumb before squeezing the green button with the palm of your hand. The handle hinges over and folds flat on top. Look on the left for a dangling clip, it snaps onto the frame to lock into compact stage so you can safely pick it up. Another hint, tuck the front of the storage pouch underneath under the thin metal bar and clip the straps underneath so it doesn't drag the ground and snag... I Just picked one up today at a resale store and spent about an hour testing it out. Love it! Good luck.
Yes, You need a philips screw driver for the lower basket. You will have to remove the push bar handle by depressing the metallic plugs that sit below the fabric seat. There is one on each side? Once you unsnap all the snaps, even from the carriage frame, the fabric will just pull right off.
there is a black wire frame that goes on the metal bits that the carry holder thingy sits on. If you push it on to that the carry cot sits on top of it. Then you slip the carry holder thingy back on after it.
Sorry about my lack of correct terminology but I hope this helps.
try removing the front wheel by pressing the two black dots either side of the tubular frame and sliding the wheel out. then slide the metal end of the basket up the groove under the front tubing.the two velcro straps fasten to each end of the back axle. (the basket should have the quinny symbol on the underside)
1. take off the front wheels by squeezing the two buttons on the aluminium tube just up from the wheels.
2. slide the metal clip up the groove in the tube.
3.use the two velcro straps around the tubes that support the rear wheels to hold up the rear of the basket.
4.re fit the front wheels and make sure the buttons snap into the holes in the tube