Question about Dell Photo 964 All-In-One InkJet Printer

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New dell printer 926 does not feed paper need repair manual

Looking for copy of repair manual PDF or instructions on how to check or adj the feed mech of this printer - it fails to grab paper if i puch the paper deeper into slot it will grap and print ?

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  • tonymarana Feb 27, 2009

    thanks - no warrenty - new? in box from local yard sale - so??



    anyone know why paper is not being feed - i can push paper down as it trys to feed and it will catch and print - I looked at first set of rollers and they do not seem to move (roll) when i hear the hum of feed ... must be a gear or belt not giving drive to this first set of rollers??





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Is it under warrenty? contact the vender if it is as you may void the warrenty if you try to fix it yourself

Posted on Feb 27, 2009

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Hello, I've had a look on the Dell support website and there's a copy there, though you will need to unzip it so will need winzip or similar.
The link to the file plus download instructions is at the following address which you can either paste into your web browser or 'right-click' on and select 'open link in new tab' to access.
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http://support.dell.com/support/edocs/systems/prn926/en/index.htm

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1 Answer

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.


Good luck...

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