Question about Microsoft Multimedia Optical Keyboard/Mouse KBMMSCOMBO

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Microsoft Wireless Optical Mouse - Probs w/Notebook Receiver

Hello - I have visited Microsoft's website to try and figure this out...I believe that my receiver is no longer broadcasting even though the greenlight comes on when it's plugged into the port. And, my laptop makes a sound to let me know that some kind of peripherial item has been plugged in. I cannot locate the box or manual the item came with. Are there batteries in the receiver that I don't know about??

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Re: Microsoft Wireless Optical Mouse - Probs w/Notebook...

No there aren't. The power for the reciever comes out of the port it plugs into. My suggestion would be to replace the batteries in the mouse itself, or replace the unit.

Posted on Aug 17, 2007

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I have microsoft bluetooth optical mouse 4000 it suddenly stopped connecting to the receiver, as I cannot move mouse anymore

Just to clarify, this is a wireless optical mouse, right? Please try the steps below:

1. Use fresh batteries.
2. Make sure that the mouse is turned on.
3. Check if there's a connect button on the wireless receiver and underneath the mouse. If there is, try holding down the two connect buttons at the same time for five seconds and then release them both.
4. Try moving the mouse.
5. Make sure that there are no possible wireless interference between the wireless receiver and mouse like the base of a cordless phone, cell phone etc.

If same problem occur after doing the steps below, then you may want to contact the manufacturer for RMA. This Microsoft 4000 has a three year limited warranty.

Thank you!

Nov 11, 2009 | Microsoft Wireless Optical Notebook Mouse...

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Optical light on Mouse not working


maybe the battery?
follow the steps below to troubleshoot the mouse
Wireless mouse does not respond (generic instructions)

Try to Resynchronize your device with the receiver(connector)
Follow these steps.:
Note When you synchronize the mouse or the keyboard with the receiver, put the device near the receiver and put other wireless keyboards and mouse at least 6 feet away.
1. Press the button on the receiver, and then verify that the light on the receiver starts to blink.
2. If a dialog box appears on the screen in several seconds, follow the instructions that appear on the screen. Otherwise, go to the next step.
2. Press and release the Connect Channel button on the bottom of the mouse or the keyboard.
3. Check the green light on the receiver. A steady green light means the synchronization was successful. If the problem persists, try steps 1 through 3 again.
For the Wireless Notebook mouse: This issue can occur if the micro-switch on the bottom of the mouse is not released. Use a pin or a pen to try to release the button if it is depressed.
Try different port and restart your computer.
Reinsert the batteries or install fresh batteries
If you have the possibility check whether the problem is because of your computer or the device, try the mouse or the keyboard on a different computer.

Sep 06, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Microsoft Notebook optical mouse 3000 not working

Have you tried changing the port in which the USB wireless receiver is plugged?

Or is the receiver internal to the notebook?

If the receiver is internal, try updating the drivers for your machine by navigating to the manufacturer's support site.

If you plug a wired mouse into the machine what happens? If you get the same result, it may indicate a problem with the USB settings on your machine. I would, again, suggest updating the drivers for your machine.

If that's the case, try plugging another USB device into the machine and see if it works properly.

If none of those options provide results, I recommend you return the mouse for a refund or a replacement, especially if you have the receipt.

I hope I was able to help you. Good luck!

Aug 08, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

Changing a battery

Dear Rgralton,
The battery compartment in wireless optical mouse is generally beneth the mouse .. Please see this image for better idea .. I understand that the model that you have might differ from the image shown here..

Hope this works for you :) .. In case you still have issues figuring out then could you please send me the image of the mouse upside-down and I would assist you ahead.


Jun 20, 2009 | Microsoft Wireless Notebook Optical Mouse...

2 Answers

Microsoft Wireless Notebook Optical Mouse Not Connecting

Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it to Reset/Connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Jan 30, 2009 | Microsoft Wireless Optical Notebook Mouse...

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