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Check the version of your software by clicking on Help, then About Transcription module. If below 4.10, the new RS27 Olympus foot pedal will not work. You will need to update your software. The update is available on the Olympus web site. Use the bottom one, 4.10.3
The player standard software that comes with your DS 2400 does not support the Olympus wav pedal (RS 27). You need the transcription version of software, the AS 2400 transcription kit (169.95) or, just the software, Player Standard T (99.95).
Olympus AS-2000 is not Vista compatible, you need to upgrade your software,
I am not sure which version you have, but I think its version 6 ? You need
to upgrade your software from version 6 to 7 (free) and then from
version 7 to Standard (also free ) . check your foot pedal if it's RS-23 (
check the back of it ) then you need a new foot pedal ( RS-25 or RS-27 ) , if
you have the RS-25 or RS27 you are ok .
Make sure you are installing the Transcription version of the software not the Dictation version (Transcription version serial number starts with RTM and dictation starts with RDM). The foot pedal will not work with the dictation version of the software.
The answer is all in the serial number you use to install the DSS player!
Look carefully and you will see the recorder disk has in my case an [E] printed above the install serial number and the transcription pedal has [T]
Install the same disk with the E the driver is there, the control in Control Panel is there, but the foot switch does not work with the software. Put in the serial number with the [T] and foot switch works first time!
If you uninstall the play and then reinstall with the [T] serial number you do not need to reboot or even unplug the foot switch from the USB.
My dictation pedal for the Olympus AS-4000 used to work on windows XP, but I upgraded to windows Vista and and the foot pedal no longer works. I have tried it on another XP machine and it works fine, so it can't be the foot pedal.
I have downloaded a patch from the internet, but unfortunately this does not seem to have resolved the issue.
I have contacted olympus twice and they have been very unhelpful.