Question about Denon AVR588 Receiver

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Connection problem with HDMI cables on Denon AVR-589

I have an HDMI cable running from the Time Warner Cable box to the AVR-589 going in to the TV/CBL input. From the Denon AVR-589, I have an HDMI cable running from the output to my Toshiba RV525U television. Everything seems like it is hooked up correctly. The settings on the receiver and television seem correct, but the problem is... when everything is turned on a window pops up on the television that says, "copy protection, The DVI/HDMI output is blocked, press exit to cancel." I have no idea what is wrong.

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Hi dmsgolfer22,

If your Time Warner Cable box is old enough that it has a DVI output it may have HDCP (copy protection issues) with the receiver. If you are having to use a DVI to HDMI adapter to connect to your receiver (output from Cable Box to input on Receiver) then it's very likely your cable box may have may not output the signal because it detects the HDMI repeater in the receiver.

The two best options to correct this are:
1. Connect the DVI to HDMI cable directly to the input on the TV, you lose the convenience of the video switching in the TV, but it will solve the problem. Then connect the digital audio output from your cable box to the receiver, although you've probably already done this.

2. Contact your cable provider and check into the possibility of them swapping out your cable box for a newer model that would have an HDMI output. This would be the best option since the HDMI output on the cable box would give you both the Digital Audio and Video through a single HDMI cable.

Let me know how it works out for your, or if you have any questions.
Matt @ OneCall
www.onecall.com
twitter.com/onecalldotcom

Posted on Feb 28, 2009

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Hello,
I want to clairify you install, you sat you have I an HDMI cable running from the Time Warner Cable box to the AVR-589, going in to the TV/CBL input. From the Denon AVR-589, I have an HDMI cable running from the output to my Toshiba RV525U television.

Check the connection at the TV, if as you indicated above you have an HDMI cable from the HDMI out from the Denon to an HDMI output on the TV, if this is the case you need to have that HDMI cable plugged into an input on the TV not an output

Posted on Feb 27, 2009

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