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Hi, I recently had some problems with my Palm. I went through the Palm online chat support which was free. You can do phone support but it will cost about $15. Here is a link to Palm support. If you scroll to the bottom of the page there is a link for the chat service. I have very good results. Best wishes. I hope this works for you.
I have the same problem. another website suggested running a business card edge [or stiff paper] along the edge of the screen. That fixed it for a while. I think I tried that fix too much yesterday because now it doesn't respond at all. So do it just once to see if it helps you out.
1 press and hold the power button
2 while holding the power button, use the stylus to press the rest button on the back
3 wait for the "palm powered" logo to appear and then release the power button
4 when you see the warning message
either press "UP" on the 5 way navigator to reset
press any other button to do a soft reset