Question about Jenn-Air 30 in. CCE3401 Electric Cooktop

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Jennair ceran top problem

Good day,

I have a Jennair downdraft range with 4 burner ceran top. Several weeks ago, on one side of the top both burners would stay on regardless of temperature setting. This morning, the other side is doing the same. Turn them on Lo, they stay on full blast. Help me please!! I have 11 year old Jennair ceran and upper left knob does not work properly. Burner would stays on even if the knob is at off position.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 150 Answers

SOURCE: Burner knob wont turn

appliance repair and yes you can fix it you likely need an infinite switch

Posted on Apr 23, 2008

  • 1 Answer

SOURCE: Downdraft Slide-In Range

I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

message.gif?p_db_name=whirlpool Cidalia C: Hi, my name is Cidalia C. How may I help you?
message.gif?p_db_name=whirlpool You: Hello!
message.gif?p_db_name=whirlpool You: I have a question regarding my "Downdraft Radiant Cooktop"
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
message.gif?p_db_name=whirlpool You: None of my burners can simmer-- no matter what the setting, they will boil water!
message.gif?p_db_name=whirlpool You: Is there an adjustment that can be made to attenuate the heat?
message.gif?p_db_name=whirlpool Cidalia C: What is the model number of your cook top please
message.gif?p_db_name=whirlpool You: JED8430ADB
message.gif?p_db_name=whirlpool Cidalia C: Thank you. In looking at your burner configuration, the smallest wattage on your unit is 1200. And, unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
message.gif?p_db_name=whirlpool You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
message.gif?p_db_name=whirlpool Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
message.gif?p_db_name=whirlpool Cidalia C: Did you have any other questions or concerns today?
message.gif?p_db_name=whirlpool You: I suppose not.
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air. Have a good day!

Posted on Jul 29, 2008

aborcass
  • 2651 Answers

SOURCE: Burner temperature is always on high heat even at low setting

not related any further then sounds as if you have 2 burner switches gone bad,and actually the front right burner is controlled by a electronic control circuit board part retails for about $160-$200 part number 12002723, and left rear switch about $30 part number 74007841 . uint needs to be uninstalled from counter and parts changed by removing the bottom panel

Posted on Nov 04, 2008

jtbjtb
  • 135 Answers

SOURCE: Jenn-Air electric burner goes to full no matter what the setting

This would be a faulty switch. Hope this helps!

Posted on Feb 17, 2009

  • 222 Answers

SOURCE: problem w/ plastic knobs on JennAir electric downdraft cooktop

NO METAL KNOB FOR THAT MODEL COZ IF USE METAL EVERY TIME U USE IS HOT THATS WHY DESIGN FOR PLASTIC,MUCH BETTER TO U REMOVE THE KNOBS AFTER U TUNN ON THE HOBS TO LESS MELT THEN RETURN IT IF U TUNR IT OR ADJUST.

Posted on May 29, 2009

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Look at the cost of a new stove, you should be able to get one for
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they had the same thing happen, the cost to replace the top was
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I looked at the model# you put down,and it does not have a grill,
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If the model# is right, the cost would be around 300.00 for the glass, and then the cost of having it replaced. So I would say over
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I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):

message.gif?p_db_name=whirlpool Cidalia C: Hi, my name is Cidalia C. How may I help you?
message.gif?p_db_name=whirlpool You: Hello!
message.gif?p_db_name=whirlpool You: I have a question regarding my "Downdraft Radiant Cooktop"
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
message.gif?p_db_name=whirlpool You: None of my burners can simmer-- no matter what the setting, they will boil water!
message.gif?p_db_name=whirlpool You: Is there an adjustment that can be made to attenuate the heat?
message.gif?p_db_name=whirlpool Cidalia C: What is the model number of your cook top please
message.gif?p_db_name=whirlpool You: JED8430ADB
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message.gif?p_db_name=whirlpool You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
message.gif?p_db_name=whirlpool Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
message.gif?p_db_name=whirlpool Cidalia C: Did you have any other questions or concerns today?
message.gif?p_db_name=whirlpool You: I suppose not.
message.gif?p_db_name=whirlpool Cidalia C: Thank you for contacting Jenn-Air. Have a good day!

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