Question about Jenn-Air 30 in. CCE3401 Electric Cooktop
I have a Jennair downdraft range with 4 burner ceran top. Several weeks ago, on one side of the top both burners would stay on regardless of temperature setting. This morning, the other side is doing the same. Turn them on Lo, they stay on full blast. Help me please!! I have 11 year old Jennair ceran and upper left knob does not work properly. Burner would stays on even if the knob is at off position.
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Posted on Jan 02, 2017
SOURCE: Downdraft Slide-In Range
I have the radiant cooktop (i.e., glass top) version of this range. I've had this same problem since I first purchased this unit. I wondered why no one answered this question, as I check back to see from time to time. I finally contacted Jenn-Air's online support. My conversation was as follows (I'm not entirely sure that the tech support knew what she was talking about, but here you go anyway):
Cidalia C: Hi, my name is Cidalia C. How may I help you?
You: I have a question regarding my "Downdraft Radiant Cooktop"
Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please?
You: None of my burners can simmer-- no matter what the setting, they will boil water!
You: Is there an adjustment that can be made to attenuate the heat?
Cidalia C: What is the model number of your cook top please
Cidalia C: Thank you. In looking at your burner configuration, the smallest wattage on your unit is 1200. And, unfortunately, there is no way to get a small wattage for your burners. We apologize for the inconvenience.
You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct?
Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners.
Cidalia C: Did you have any other questions or concerns today?
You: I suppose not.
Cidalia C: Thank you for contacting Jenn-Air. Have a good day!
Posted on Jul 29, 2008
not related any further then sounds as if you have 2 burner switches gone bad,and actually the front right burner is controlled by a electronic control circuit board part retails for about $160-$200 part number 12002723, and left rear switch about $30 part number 74007841 . uint needs to be uninstalled from counter and parts changed by removing the bottom panel
Posted on Nov 04, 2008
NO METAL KNOB FOR THAT MODEL COZ IF USE METAL EVERY TIME U USE IS HOT THATS WHY DESIGN FOR PLASTIC,MUCH BETTER TO U REMOVE THE KNOBS AFTER U TUNN ON THE HOBS TO LESS MELT THEN RETURN IT IF U TUNR IT OR ADJUST.
Posted on May 29, 2009
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