My 3180 also kept printing a test page. None of these remedies helped. When I went to the HP site, it stated that if the cartridge is a refill cartridge, or if there is something clogged in the works, then it needs maintenance, or a new cartridge.
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Regarding your query, it sounds like the HP Officejet 4315 printer is locked into the advanced service test mode (i.e. one of your ink cartridges is causing the issue). Remove both ink cartridges and clean thoroughly before proceeding to next step - our Inkjet411 support links are provided below to help you diagnose the issue.
1) Clean cartridge/printer electrical contacts. Also inspect printer's internal carriage flex cables for surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge's rear electrical contacts mates with). http://inkjet411.com/?page_id=1519
2) Perform either of the 'B' procedures below to verify HP Officejet 4315 printer and ink cartridge electrical performance.
B.1. Perform Tap 43 test: [for most older HP Officejet printer models with keypads]
1. Press * and # keys at same time
2. Enter 1234 (or 124). The 'Underware' menu should be displayed.
3. Using left/right arrow keys, navigate to Special Reports/Reports Menu (......or 'System Menu' / 'Information Menu' if Reports Menu is not available). Select Enter.
4. Using left/right arrow keys, navigate to 'Extended Self Test'.
5. Select Enter to print test print - evaluate test print. If excessive nozzles are missing from the stair step pattern, then perform cartridge cleaning to correct.
6. Using left/right arrow keys, navigate to 'print-mech button tap' menu.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. NOTE: enter 'code = 41' if 'code =43' does not activate the diagnostic print report.
8. Select Ok. Within one minute the Tap 43/41 diagnostic test pattern should be initiated and print. The test page prints.
--- Providing the color cartridge is partially functioning, the diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 21/27/56 black cartridge should display 416 good nozzles (26x16 grid), while a good HP 22/28/57/58 color ink cartridge should show 300 good nozzles (10x10 color grid). For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP21/22 cartridges are electrically similar]: http://inkjet411.com/?page_id=2358
B.2. Print Diagnostic Self-Test Page (only available on select HP printer models):
1. Press the Setup Button located on the bottom center of the control panel, beneath the LED readout.
2. Press 2 to select "Print Reports"
3. Press 6 to select "Self-Test Report" on the number keypad
4. Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge. Refer to video at link below to help evaluate test pattern.
For advanced HP inkjet printer diagnostics specific to your printer model, please refer to 'HP Diagnostics Tests' .pdf file at the following link: http://inkjet411.com/?page_id=1813
Please note that all Costco USA (all stores), Costco Canada/Mexico/UK (most stores), Fry's Electronics USA (all stores), Best Buy Canada (13 stores) support the the HP 61 ink cartridge series. Our network of retailers stand behind the product and performance - guaranteed. For store locations and details on ink refill pricing:
We also have ink refilling centers in many University stores across the USA & Canada, including:
Brigham Young University, Brigham Young University - Idaho, Cornell University, New York University, Queen's University, San Diego State University, University of Calgary, University of San Diego, University of Virginia and University of Wisconsin - Madison
Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 270 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance - guaranteed. All of our inks are Made in America and closely match original manufacturer's ink quality - we are sure you'll be satisfied with both color 'pop' and image longevity performance.
Customers who have questions regarding the use of refilled ink cartridges can visithttp://www.inkjet411.comor contact us directly atINKJET411HELP@GMAIL.COMAlternatively, if a refill center is not close to you and you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge fromhttp://www.inkplicity.com/as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).
With respect to the HP 60 cartridge error message ("Incompatible Print Cartridges") and inability to print with your HP Deskjet F4480 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself (which is typical of the 'incompatible error' alert). These same failures can (and randomly do) occur with brand new ink cartridges.* To help identify the root cause, please run the 'Tap 41' cartridge's electrical / diagnostic tests below (refer to A. and B), this will identify which ink cartridge is causing the issue:
Please first verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can occur due to internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer....this might place the printer into the 'single cartridge printer mode'....print jobs may then be executed from the computer (only):
An internal electrical failure of a cartridge can be confirmed by performing the following corrective/diagnostic steps:
1.While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once.
2.Release the Power button.
3.The 'Tap 41' diagnostic test print should print.
--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 60/60XL color cartridge should display 1248 good nozzles, while a good HP 60/60XL black ink cartridge should show 336 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout. http://inkjet411.com/?page_id=440 (HP 60 - Deskjet F2400/F4400/F4500 models) http://inkjet411.com/?page_id=444 (HP 60 - Deskjet F4200 model)
---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.
NOTE: To our team's knowledge there is no 'cartridge error bypass' method available for the HP Deskjet printer model. The cartridge will mostly likely need to be replaced with a new one.
We also have ink refilling centers in many University bookstores across the USA & Canada:
Brigham Young University, Brigham Young University Bookstore - Idaho (BYU-I),
Cornell University (CU), Kansas University (KU), New York University (NYU), San Diego State University (SDSU), University of San Diego (USD), University of Wisconsin - Madison,
University of Virginia (UVA): http://www.cavaliercomputers.com/inkjetrefill.asp?
Queens University (Kingston, Ontario, Canada) & University of Calgary (Calgary, Alberta, Canada)
Our network of retailers stand behind the product and performance - guaranteed. Customers who have questions regarding the use of refilled ink cartridges can visit http://www.inkjet411.com or contact us directly at INKJET411HELP@GMAIL.COM
the body of text of the test page is black ink. From what you describe, the print heads are clogged. Most HPs use cartridges that have the head built in, but if not used for an externded period they can dry up and clog.
Try repeated head cleanings (10 or more) see if any change. If none, try new HP ink cartridges
If the clean test page shows streaked or broken colors, the printer or cartridges are not functioning properly. Note that HP cannot guarantee the quality of refilled or remanufactured cartridges. Follow the steps below to solve the problem:
Remove and reseat the cartridges. Try printing again.
Check ink levels, and if a cartridge is low on ink or out of ink, replace it and try printing again.
Clean the cartridges. Depending on what printer you have, you can either print another clean test page or run a cleaning utility. Check your User's Guide for instructions. Try printing again.
Clean the contacts, then try printing again. Click here to see how .
Align or calibrate your cartridges (depending on what printer you have). Check your User's Guide for instructions.
If none of the steps above have helped, clean the nozzle plate manually. Click here to see how .
If the problem still has not been solved, replace the cartridges or service the printer. Click here to see how to decide which to do .
Your printer will always think that refills for this cartridge are "empty" because there is no way to reset the ink levels on this type of cartridge. However, if the cartridge is not working you should be able to get a replacement from the refiller you purchased from. There are a few scenarios as to why the cartridge would print in his test printer and not yours. If they printed test pages from a stand alone printer, this does not make sure the electronics are functioning on your cartridge. If they used a test printer (CT-16, shoptester, etc..) it may be that the TSR is out on your cartridge.
Sounds like the printer thinks the cartridge is empty.
Old PSC units had a 3 cartridge memory - you kept 3 cartridges and cycled them to trick the printer into thinking it had just received a brand new cartridge, rather than a refilled one.