Question about HP OfficeJet d145 InkJet Printer

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Not printing My second hand hpofficejet d145 has new colour/black cartridges, cleaned printheads and been turned off & on again, but still not printing, it is very faint. What can I do next??

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  • Ami Joy lines Feb 27, 2009

    Thanks, but now saying Bad Printhead! This was the message before I cleaned heads with metho, after, there was no message!! I don't think they need replacing, but it's asking to do that!

  • Ami Joy lines Mar 05, 2009

    I am still having printing troubles, and my computer technician has no answers,



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Try the cleaning cycle again and see if it gets and darker.
also try a test print as these utilise all colours and may help clear out any blockages.

Posted on Feb 27, 2009

  • 1 more comment 
  • sean sutton
    sean sutton Feb 27, 2009

    HP Officejet D and 7100 Series and HP cp1160 Printers with HP 14 Printheads -
    No Printhead or Bad Printhead Error Messages


    printer will not print. The front panel display on the unit shows one
    of the following error messages. These messages are specific to the HP
    Officejet D series, the HP Officejet 7100 series, and the HP cp1160
    series printers.

    • No PrintHead...Will Damage the product...Insert [icon or icons shown in the figure below] printhead now

    • Bad
      PrintHead… Replace [icon or icons shown in the figure below]
      printhead... Press Enter (or Resume for the HP cp1160) to continue

    Figure 1: Printhead icons

    Follow the steps below to solve the problem.

    Step 1 - Determine the problem printheads

    No Printhead
    Bad Printhead
    error messages indicate printheads by displaying an icon. These icons
    mark the printheads and slots in the printhead holder. See the
    illustration below.

    Figure 2: Printheads and printhead holder icons

    The error message can indicate only one printhead at a time. Follow the steps below to find all the failed printheads:

    1. Write down the icon indicated in the error message.

    2. Press the
      Enter (or Resume for the HP cp1160)

    3. If the display indicates that another printhead is faulty, write the new icon down and then press
      Enter (or Resume for the HP cp1160)
      again. Repeat these steps until the display shows the date and time rather than an error message.

    Step 2 - Remove the Problem Printheads


    Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children.

    Figure 3: HP 14 printhead

    1 - Handle

    2 - Tower

    1. Make sure the unit is plugged in and the power is turned on.

    2. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.

    3. Wait two or three seconds, then unplug the power cord.

    4. Open the printhead latch. See the illustration below.

      Figure 4: Open the printhead latch

    5. Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below.

      Figure 5: Remove the printhead

  • sean sutton
    sean sutton Feb 27, 2009

    Step 3 - Inspect the problem printheads

    A common cause of failure for new printheads is tape on the contacts and nozzles.

    • The
      illustration below shows tape on the nozzles. In this example, the
      person who installed the cartridge removed the tab from the tape, but
      did not peel the tape itself off.

      Figure 6: Tape on contacts

    • The illustration below shows the tape being removed correctly.
      If there is any tape on the nozzles, remove it.

      Figure 7: Remove tape

    Step 4 - Gather cleaning materials

    Gather the following materials:

    • Five or six cotton swabs, or any clean, soft, lint-free material that will not come apart or leave fibers behind when wet.

    • Enough
      distilled, filtered, or bottled water to moisten the swabs. Avoid using
      tap water, which could contain damaging contaminants.

    • Sheets of paper or paper towels to rest the printheads on during cleaning.

    Step 5 - Clean the printhead contacts


    Clean the printheads only as a last resort before replacing them.

    1. Wipe the printhead contacts with a dry cotton swab (or another clean, soft, lint-free material).

    2. If
      some residue remains, slightly moisten the swab with distilled,
      filtered, or bottled water and continue wiping until the contacts are
      clean. See the illustrations below.

    3. After cleaning, place the printheads on a paper towel.

    Figure 8: Dirty contacts

    Figure 9: Clean contacts

    Step 6 - Clean the contacts in the problem printhead holder
    the contact points in the problem printhead holder inside the printer
    with a dampened cotton swab. See the illustration below.

    Figure 10: Clean the printhead holder contacts

  • sean sutton
    sean sutton Feb 27, 2009

    Step 6 - Clean the contacts in the problem printhead holder

    the contact points in the problem printhead holder inside the printer
    with a dampened cotton swab. See the illustration below.

    Figure 10: Clean the printhead holder contacts

    Step 7 - Reset the internal error state


    This step must be performed before the printheads are re-installed.

    1. Close the printhead chute.

    2. Close the access door.

    3. Plug the power cord back in.

    4. Turn on the power. The front panel should read
      No Printhead. Will damage Product. Insert [color name] [icon] printhead now


      The carriage may make a grinding noise when you turn the power on. This noise is normal.

    5. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.

    6. Wait two or three seconds, then unplug the power cord.

    7. Open the printhead latch.

    Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry.

    Step 8 - Insert the printheads

    1. Place
      each printhead in its slot in the printhead carriage. The colored shape
      on the top of the printhead should match the colored shape on the
      proper slot on the printhead carriage.

    2. Press
      down firmly and evenly on both the front and back of the printhead, as
      shown in the illustration below. Proper seating is essential to making
      good electrical contact.

    Figure 11: Seat the printhead

    Step 9 - Close and check the printer

    1. Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below.

      Figure 12: Loops catch hooks

    2. Snap the latch into place.

    3. Plug in the power cord.

    4. Close the print carriage access door.

    5. Turn on the power.

    6. If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press
      to align.

    7. If the error persists, replace the indicated printheads.



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Good chance that you may have replaced the ink cartridge, not the magenta PRINTHEAD which sits under the ink cartridge.

PS - in my experience, non-HP ink cartridges clog up HP printers with separate printhead mechanisms... any possibility here?

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