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Many of the Pizza ovens require ceramic plates that line the bottom surface of each oven. These ceramic plates absorb the heat and retain the temperature. I never used our ovens with a bare lower surface, always applied the plates for even heat and distribution.
This may sound simple but....Do you know for sure the oven temp is 550 (use a thermometer on the stone to be sure) The thermostat may be set at 550 but could be running hotter? I have had this problem in the past with ovens.
Pizza sauce tends to be highly conductive and corrosive. If it got into the keypad or control board it is probably causing a short. It may be able to be carefully cleaned with alcohol but some disassembly is required.
I have a 2yo Kitchenaid oven, and my advice is first, don't use convection for cakes or pizza. Use the thermal oven. For pizza preheat to 500 degrees, then put the pizza on the lowest rack, and bake for 7-8 minutes.This way the bottom browns, and the top doesn't get broiled from the top element coming on during the bake cycle.
As for cakes, again place them on the low rack so that they get bottom heat. I keep my eye on the oven and when the broil element comes on I stick a piece of foil over the cake until it goes off. Otherwise it will set the top and the cake won't rise as much. Even doing that cakes don't rise as much as they did in my old oven, and they brown too much on top.
The convection oven does a good job of cookies, and the broil mode is okay.
I wish I hadn't bought this oven, but I didn't know about the upper (broil) element coming on during the bake cycle until I'd had it for awhile, and it was too late to return it.
If anyone's shopping for an oven, ask questions, and don't get one that maintains the oven temperature by activating the broil element when baking.
does it light then immediately go out? if yes, usually you have to hold in a button to allow gas to flow while you light the pilot, and hold this button until the therm0-couple is heated with the pilot flame. If the thermo-couple is not sufficiently heated and you let go of this button, the pilot light will go out as the safety circuit thinks there's no flame and unburned gas is entering the oven.
The other thing you could do is adjust the height of the pilot flame... there's usually an adjustment screw near the button described above which will allow you to adjust the height of the flame. Make the flame just big enough to guarantee that it keeps the thermo-couple hot AND that it can light the oven without being blown out.
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