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if you want to reset to factory defaults you will have to call sprint to get your MSL (master subsidy lock) number. Then dial ##786# from your device, enter the MSL, seletect reset ok, and ok to reset and it will return all factory default settings to your device, You will lose ALL info on this phone, including contacts, pics, music, and apps.
As long as you know your security code you can retreive your lock code. On the Lotus dial ##3282# scroll down to Advanced, choose View, then scroll down to option 5 which should be the Lock Code and select it. You will need to enter your security code here which typically is 6 zeros.