Question about Dell 962 Photo All-In-One InkJet Printer

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I have a Dell A920 printer. Carriage stall error

There is a loud clunking noise. It is the carriage stall hitting the end of the printer.
the ribbon cable where it feeds into the inner part of the printer has popped out on both ends. Can not get in to re-connect them nor can I see how they get connected.......please help

Thanks,
Robin

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Try this trick. Turn off the printer, reach in and manually move the carriage to the other side of the printer. Then, unplug it, plug er in and try again. If that doesn't work then it's most likely a dead unit.

Posted on Feb 27, 2009

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I don't know how long you've had this printer for; or how much you paid for it, but at this point, you certainly made quite an investment in an attempt to repair it, with little headway.

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The check ribbon message on the 2265 indicates the printer is detecting problems with moving the print head. You have ruled out the ribbon as being the cause of the problem by using ribbons from another printer.
Befor suspecting other components check the pritner model, if the printer is a 2265+ check to ensure the correct ribbon is used. Note the ribbon for the 2265+ is different to the 2265 ribbon. The 2265+ has a ribbon sensor to detect the ribbon moving. If the printer is a 2265+ the part number for the ribon should be 062471.

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Printers are finely tuned machines. Unplug it from the wall for a couple of minutes. Let it forget about the pain. Turn it back on see if it realigns itself. You may get lucky. otherwise, You may need to unscrew the same screws and make sure the cartridge holder is pushed securely on the track. Good thing new printers aren't too expensive. Buy a model that takes the same kind of ink. That is where their money is made. Good Luck, Tim

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