If you have your receipt and its less than 1 yr old, you can call RIval Products at 800-323-9519 and ask for the number to fax your receipt and they will send you a replacement.
But if its over 1yr old you can call and tell them how old your crock pot is and they "MIGHT" have you cut the cord and mail it in and send you another. If it wasn't used very much and they say there is nothing they can do about it, ask for a supervisor. And voice your disappointment in that model.
If nothing else, they might be able to guide you to purchase another hinge.
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Buy GE 6-Quart Digital Slow Cooker at Walmart.com. ... to be sent back if under warranty. I would think you could contact GE parts on-line to find a replacement insert to purchase. .... To me, "stoneware" is like ceramic or porcelain. The insert for ...
the lid to my slow cooker is broken and of course the lid is more oblong then round. Can you please help me with more information of how to replace it; and the cost
309 Lark Lane
Elyria Ohio 44035
Believe or not, go to your local Goodwill Store! They have tons of crocks and the lids and the cookers separate frm each other that have been donated becase one of the pieces was broken and they donated the rest of the pieces. Lids and crocks typically range from $1.99 to $5.99 and you benefit your community at the same time.
I had this same broken lid handle problem so I called the 800 number on the crock-pot.com website and got right through to a live person. Since my product is still under warranty (they asked for the manufacturing date code on the plug), instead of providing me a replacement part, which the very nice woman said is unavailable, they are sending me a whole new crock-pot. Not the same model (which the nice woman also said is unavailable) but a comparable unit which is OK with me. Maybe this is their solution to the lid hinge and handle problems.