Question about Rival 38651-C 6-Quart
The hinge foier the slow cookewr is broken and when I go to open the lid it falls in to the pot.. Have looked at all the "Parts sights and nothing for the Portable cooker??? Now what?? - Uffdaduck
If you have your receipt and its less than 1 yr old, you can call RIval Products at 800-323-9519 and ask for the number to fax your receipt and they will send you a replacement.
But if its over 1yr old you can call and tell them how old your crock pot is and they "MIGHT" have you cut the cord and mail it in and send you another. If it wasn't used very much and they say there is nothing they can do about it, ask for a supervisor. And voice your disappointment in that model.
If nothing else, they might be able to guide you to purchase another hinge.
Hope this helps you and others!
Posted on Feb 26, 2009
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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