Question about Rival 38651-C 6-Quart

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Broken hinge on Portable Slow cooker

The hinge foier the slow cookewr is broken and when I go to open the lid it falls in to the pot.. Have looked at all the "Parts sights and nothing for the Portable cooker??? Now what?? - Uffdaduck

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  • ooopsy_daisy May 11, 2010

    Is your pot a Hamilton Beach Model?

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If you have your receipt and its less than 1 yr old, you can call RIval Products at 800-323-9519 and ask for the number to fax your receipt and they will send you a replacement.

But if its over 1yr old you can call and tell them how old your crock pot is and they "MIGHT" have you cut the cord and mail it in and send you another. If it wasn't used very much and they say there is nothing they can do about it, ask for a supervisor. And voice your disappointment in that model.

If nothing else, they might be able to guide you to purchase another hinge.

Hope this helps you and others!

Carol
Dryden Michigan

Posted on Feb 26, 2009

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