Question about HP Pavilion a305w (DM181AR) PC Desktop

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My DVD/CD player does not recognize the CD in the tray

I have an HP Pavilion dv6113us Entertainment Notebook, and am running XP. When I put a CD into the tray, it just makes a bunch of noises, as though it's looking for the CD, but it won't play anything. Eventually, it say "Please insert a disk into drive E."

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  • Ray Cole Feb 26, 2009

    Hmm, okay, I tried that, but it still does the same thing. Thanks for the really quick response! I just used a dry Q-Tip; should I have put some alcohol on it or something?

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Try cleaning the laser lens with a q-tip in a circular motion. Make sure none of the cotton fibers are left behind.

let me know what happens. If it doesn't work I'll suggest a few more tips.


Posted on Feb 26, 2009

  • RescueTechLA
    RescueTechLA Feb 26, 2009

    You can put literally 1 drop of alcohol on the q-tip and try again. Let me know what happens.


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Blue Ray not working


One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
This allows your computer to concentrate its resources on your DVD player.
Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
Test the DVD Drive
Insert the DVD into the HP Pavilion DVD drive. Close any window that opens automatically.
Click "Start" and then "Computer."
Right-click on the DVD player icon and then choose "Explore."
Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
You can also try inserting another DVD disc. If you do not see folders appear, such as VIDEO_TS and AUDIO_TX, you may have a defective disc, or the DVD may not be compatible with your DVD drive, such as a Blu-ray disc.
Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
If the drive can read the CD, it may not be the DVD drive.
Have the internal ribbon cable replaced if the drive cannot read the CD, or have the DVD drive replaced if a new cable does not help.
Reinstall DVD Software Windows 7
Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
This will bring up the HP Software Program Reinstallation window, which allows you to reinstall the programs that originally came with your HP Pavilion.
Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
Reinstall DVD Software Windows Vista
Click "Start," "All Programs," "PC Help and Tools" and then "Recovery Manager." This will bring up an HP window called Recovery Manager to help you recover HP Pavilion drivers and programs.
Click "Next" and then select "Yes" or "No" when prompted to perform a program recovery.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
HP Pavilion PC Laptop Blue Ray not working
Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart." Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

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Hi Bob.

You will have to take the side panel off the computer and check that the power cable is connected to the DVD/RW, if it is and you have no LED indicators or the tray won't open it is a strong possibility that that the drive itself has failed and you will need to replace it with a new one. Optical drives are very cheap these days not costing much over 20 dollars or 10 pounds. DVD optical drives are plug and play so the operating system will already have the drivers preinstalled.






Regards.

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Hello Robert.

Can you please let me know the operating system of this pc. Is it Windows xp?

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Yes and no, Yes if it id fitted with a DVD player/recorder (normally says DVD on the front of the tray door) if not it will say CD. They are quite cheap to buy and easy to replace. Just as an after thought. I presume you can play CDs in it? if not then you might have a driver problem or it might be broken, try a music cd in it to check.

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Have laptop HP Pavilion ze2000 Notebook serial no CNF53827HP and want to know if I can use a DVD as well as CD disks in it


You can find product specifications for that line of HP Laptops at the following link.

http://search.hp.com/query.html?cc=us&lang=en&search=++&qt=ze2000&la=en

The easiest way to figure out if you can use DVDs is to look on the sliding tray that you put your CD into. On the outside of it, without opening it, you should see where it says "DVD", or "CD-R", and so on.

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Best solution is that try windows xp or windows vista bootable cd ,it will format your hardd drive and also will install the operating system....
Good Luck.
-------------------------------------------
Please let me know your feed-back.

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dilipbagdi
Technical Associate

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