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Problem with hdmi compatibility with motorola fios cable box

While watching tv the screen goes black and no signal flashes on screen
I disconnect the fios cable from the back of the box and start up again and picture comes on. I spoke with Verizon today they tell me that the motorola box is incompatible with some tv's. I should contact you and ask for a firm ware update if thats available other wise they will provide a different type of cable hook up.
Have you heard of theis before and can you help me?
Thanks very much
Barbara Driscoll
the model # of tv is DP42746

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