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If your machine is detecting a jam with no obvious signs of paper, you most likely have small amounts of debris or dirt blocking the jam sensor. I suggest manually feeding a piece of thick card stock through the paper path, then spray the path with some canned air, as this will act to clear any dirt blocking the jam sensor.
Most error codes can be cleared by removing the paper jam and then rebooting the machine. When an error code occurs, make a note of the code and then follow the instructions on the control panel for clearing it.
Paper jams can be caused by a variety of issues in the copy machine, but jamming can commonly be caused by improperly loaded paper in the trays or dirty paper feed rollers.
If you get repeated paper jams, remove the paper from the trays and inspect the stack. Look for folded corners, especially on the bottom of the stack. Fan the paper thoroughly and then reload the stack into the tray. Check the paper guides to ensure they are not too tight or too loose. Both conditions can cause paper jams.
If you can see the paper transport rollers by opening the ordinary access covers and panels inside the machine, cleaning them might help reduce paper jams. Shut the machine off and unplug it, then take a soft, lint-free cloth dampened with water and wipe those rollers off. A buildup of toner and paper dust can cause them to slip while transporting the paper.
soes it say original jam or just paper jam if the jam is in th document feeder part open the top and check the sensors where the paper goes trhough.you may have to take the toner/drum unit out to reset the jam also if there is a door on the back open and close this to reset the sensors. If there was no paper the first time check the paper tray by pulling out and then look inside where the tray sits as the poaper might be stuck there.. also check the tray in that the paper sits tight in the guides and the rollers that feed are not dirty. If turning on and off doesnt get rid of the jam there is something stuck on one of the sensors..Goood Luck A
There are flag sensors in each machine. The have to sence if the paper is moving properly through the machine. They are sometimes black in color, that flag sensor might be jammed in an up postion, or broken look at where that paper stopped and look for a flapper toggle unit that senses the paper. There also might be paper still in the machine, check the fuser unit, the hot area look to see if paper has wrapped around the upper fuser roller.