Question about HP LaserJet 2840 All-In-One Printer

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HP 2840, black ink drum q3964a

HP 2840 printer ran out of black ink. I put this drum q3964a in it. The printer tells my black ink level is normal, "replace black ink" is the message I get on the display. The printer does not work with this brand new drum. Yet nothing seems to be wrong. What can I do?

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  • vikingfatech Feb 26, 2009

    Had the printer guy come to service the printer. He personal showed us what was wrong. We are OK again.

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Hello, these printers tend to be finicky.

In other words, just replace the black toner. When the printer says its low, or empty, regardless of wether or not it is, just replace it.

Replacing the drum, when it says black toner needs to be replaced will do nothing to rectify the issue.

Buy only HP Toner and Drum cartridges for this printer. Do not try to refill toner cartridges, and do not reset drum. You will only end up destroying your printer in the process.

Posted on Feb 26, 2009

  • Eric Lanning Feb 26, 2009

    Glad to hear it.

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