HP 2840 printer ran out of black ink. I put this drum q3964a in it. The printer tells my black ink level is normal, "replace black ink" is the message I get on the display. The printer does not work with this brand new drum. Yet nothing seems to be wrong. What can I do?
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Imaging drum reach 20,000 (black only) or 5,000 (color), replace the image drum.
Supplies life The life of the imaging drum depends on the number of black-only or color pages that print jobs require. Imaging-drum life is also affected each time the device calibrates because calibrating causes the imaging drum to rotate. Imaging-drum life is measured in terms of number of rotations rather than number of pages printed. The type and length of print jobs also affects drum life. A series of short print jobs uses more drum life than an equivalent number of pages printed in a single large job. To extend drum life, print multiple copies of a print job at one time rather than sending the same job to the device multiple times. The life of a print cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, black print cartridges last an average of 5,000 pages and cyan, magenta, and yellow print cartridges last an average of 2,000 pages. High-capacity cyan, magenta, and yellow print cartridges last an average of 4,000 pages. (A typical business letter has 5% coverage.)
The 2840 is a slightly different sort of machine when it comes to supplies. There is a main imaging drum unit which works for all four colors, and then there of course are the 4 colors. If the unit was asking for a drum unit then you should have instaled a Q3964A. It is entirely possible that your drum unit and black cartridge both expired at the same time, in which case, you need a black toner cartridge now.
In this case, actually it is not the Black toner that got depleted.
Here the message being displayed indicate that one of the color Toner supply
need to be replaced as it got depleted and currently the printer is printing in
Black and white using the Black toner cartridge.
in this case, to troubleshoot these issues please try
performing the following and check for the results.
* 1. Check for the level of the toner cartridges:
a) Check from the HP Toolbox application. Here are the steps
to be performed from your PC:
* Access the Toolbox software.
* Select the Status tab.
* Select the Device status option.
Here you can check for the supplies status in terms of the %
remaining for each toner cartridges.
b) By checking the supplies status from the printer control
On the printer display when printer is in Ready mode the
supplies status can be checked from the supplies level indicator. Each toner
cartridge and the Imaging drum level will be indicated by a bar which varies
according to the level of the supplies present.
c) Print the supplies status page from the printer.
* On the printer control panel menu, press Menu .
* Use the (Right Arrow) button
to select Reports, and then press Enter .
* Use the (Right Arrow) button
to select Supplies Status, and then press Enter .
If any of the color toner cartridges and the Imaging drum
have a low supply level replace them with genuine HP print cartridges.
The part numbers of the consumables are as follows:
10.000x Supply error
E-label can’t be read or print cartridge is not properly installed.
Reinstall print cartridge.
Power cycle device.
If the problem is not solved, replace the cartridge.
The software CD-ROM that came with the HP Color LaserJet 2820/2830/2840 all-one includes an animated tutorial that shows how to replace the print cartridges.
Remove any media from the ADF, and then push the scanner-release button to open the scanner assembly.
Open the cartridge door.
Make sure that the correct print-cartridge slot is in the access position.
If the correct print-cartridge slot is not in the access position, close the top cover and the scanner assembly, and then press ROTATE CAROUSEL until the correct print-cartridge slot is in the correct position.
Pinch together the two large blue tabs on the first cartridge, and then lift the cartridge straight up to remove it from the carousel.
Remove the new print cartridge from its packaging, remove the orange cover from the print cartridge, and then pull the orange tab straight out to remove the sealing tape.
Squeeze the blue release levers on the print cartridge, holding it with the roller facing you. Lower the cartridge straight down into the carousel until it is firmly in place.
To replace another cartridge, close the top cover and the scanner assembly, press ROTATE CAROUSEL , and then repeat the previous steps.
If a black print cartridge was replaced, then the device prompts to have a cleaning page ran, unless the device page count is less than 100 pages.
Close the top cover, and then close the scanner assembly.