Question about SmartParts INC. digital frame. 7.0 in. picture. wood (SPDPF70EW)

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I have been trying for over a week to get a hold of smartparts. I sent them my picture frame almost a month ago. they said my picture frame was on the way. I have also tried for two weeks to get a hold of them . When i call the phone does not ring just a voice comes on and says we are busy call back some other time. I am ready to call the BBB to get their opinion. I am very disappointed in this company. Please find out where my picture frame is. My name is Ronald Falkowski. Thank you 302 366 1954

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  • glassychick Mar 10, 2009

    I too have been unable to reach anyone at Smartparts via email or phone. I left a voice mail this evening at their sales #, in some random voice mailbox. My next call will be to the State Atty General's office here in NC. (Non-functioning 3.5" frame)

  • Anonymous Mar 26, 2009

    Join the club. I cannot contact their tech support by phone or e-mail. My frame died a couple of days after the 90 day warranty. Their support phone is always busy and they do not answer e-mails. No more smartparts products for me. Bill G.

  • klrobi Apr 22, 2009

    I purchased the smartparts digital frame, 8". Everything seems fine except I want the pictures to show "random", not the slideshow but the way the picture appear on the frame, from left to right, up and down, in and out, etc. Once I put the music on, the pictures just show like a slideshow. If I hit menu quickly, the music stops and then the pictures will show "random". Any ideas??



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This is not actually a solution, rather a course of action...
The FBI has opened a web site for filing complaints, and reporting Internet fraud. If you have been a victim, or know someone who has been victimized by Internet crime or fraud, this is an important place to file an official complaint. Don't forget the " BBB " Better Business Bureau, they can also be a helpful resource when ensuring quality and responsibility of a company. Below is a link to the home page of the " Internet Crime Complaint Center (IC3) "( a division of the F.B.I.)

Posted on Apr 19, 2009

  • Bill Gilhooly
    Bill Gilhooly Apr 20, 2009

    SmartParts Inc. is no longer in business, but their unfinished orders and tech support have been picked up by their distributor, Wynit distribution( )
    I hope this helps get everyone in contact with the help they need.
    (They were very helpful with my issue)
    Also, there is a phone number for assistance. 1-800-999-9648



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