Question about SmartParts INC. digital frame. 7.0 in. picture. wood (SPDPF70EW)

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I have been trying for over a week to get a hold of smartparts. I sent them my picture frame almost a month ago. they said my picture frame was on the way. I have also tried for two weeks to get a hold of them . When i call the phone does not ring just a voice comes on and says we are busy call back some other time. I am ready to call the BBB to get their opinion. I am very disappointed in this company. Please find out where my picture frame is. My name is Ronald Falkowski. Thank you 302 366 1954 FFabulous51@verizon.net

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  • glassychick Mar 10, 2009

    I too have been unable to reach anyone at Smartparts via email or phone. I left a voice mail this evening at their sales #, in some random voice mailbox. My next call will be to the State Atty General's office here in NC. (Non-functioning 3.5" frame)

  • Anonymous Mar 26, 2009

    Join the club. I cannot contact their tech support by phone or e-mail. My frame died a couple of days after the 90 day warranty. Their support phone is always busy and they do not answer e-mails. No more smartparts products for me. Bill G.

  • klrobi Apr 22, 2009

    I purchased the smartparts digital frame, 8". Everything seems fine except I want the pictures to show "random", not the slideshow but the way the picture appear on the frame, from left to right, up and down, in and out, etc. Once I put the music on, the pictures just show like a slideshow. If I hit menu quickly, the music stops and then the pictures will show "random". Any ideas??

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  • 94 Answers

This is not actually a solution, rather a course of action...
The FBI has opened a web site for filing complaints, and reporting Internet fraud. If you have been a victim, or know someone who has been victimized by Internet crime or fraud, this is an important place to file an official complaint. Don't forget the " BBB " Better Business Bureau, they can also be a helpful resource when ensuring quality and responsibility of a company. Below is a link to the home page of the " Internet Crime Complaint Center (IC3) "( a division of the F.B.I.)
http://www.ic3.gov/default.aspx

Posted on Apr 19, 2009

  • Bill Gilhooly
    Bill Gilhooly Apr 20, 2009

    SmartParts Inc. is no longer in business, but their unfinished orders and tech support have been picked up by their distributor, Wynit distribution( http://www.wynit.com/ )
    I hope this helps get everyone in contact with the help they need.
    (They were very helpful with my issue)
    Also, there is a phone number for assistance. 1-800-999-9648


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