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Won't start up windows xp after installing antivirus

Installed antivirus,then it restarted the computer. then it said it found some possible threats, then asked me to heal it.so i clicked the heal button. then it powered down and won't load windows now? help!!!

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  • tndunphy Feb 26, 2009

    it just frezzes on the windows xp logo. it might have ereasd some of windows?

  • Roberta Smith
    Roberta Smith May 11, 2010

    is that a legitimate copy of xp ?

  • Roberta Smith
    Roberta Smith May 11, 2010

    norton ?

  • sean sutton
    sean sutton May 11, 2010

    what anti virus did you instal?

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Sounds like a virus you had on your system was linked onto one of your important system files. If you have a system rescue disk, probably included with the system you bought if you bought it new, use it. It won't delete any of your files, but it will restore any missing system files that windows needs to start.
If that doesn't work, you will probably have to format the disk and start over.

For future reference, always make a backup of your system before deleting files with viruses in them. Most anti virus programs will tell you to do this as well.

Posted on Feb 26, 2009

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I had this issue with someones computer I was working on a few days ago. When the machine starts I pressed F8 in order for it to go to what load up I wanted. I selected "Start Windows normally" and it loaded up fine.

Try that.....???

Posted on Mar 04, 2009

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Yes it is. You can reinstall Windows without losing any programs.

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I have a problem with my PC: When I try to turn off the windows XP home edition SP3 the pc don't stop he restart, but i think the HDD C: where windows is install stop and then restart all sistem (like in...


It Seems Some System Files are Corrupted or Deleted By Antivirus Application in the Process of Removing Virus from your System ....

Method 1:
--------------
1. Put your Windows XP CD in your CD-Drive
2. Open RUN Dialogue Box From Start Menu
3. Type "SFC /SCANNOW" -- Copy and Paste the Command exactly
With out Quotes
4. Wait Until It Completes everything...
5.Restart and Check your Problem ....

Method 2:
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1.Login to your Windows XP
2. Put your Windows XP Home CD in your CD-Drive
3. Click Install Windows XP From Autorun Window.Start Windows XP Autorun Screen if its not opened, by Clicking on the Windows XP CD Drive icon under your My Computer ...
4.Select Same Drive as your Windows XP Now Installed then Select Upgrade Method to Install...
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Note: in Upgrade You'll never lost your Installed Programs and Files ...


Feb 20, 2010 | Microsoft Windows XP Home Edition

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My pc start one gphone.exe type box displayed gphone.exe are not found.


Your computer acquired a virus. To remove this threat, I recommend that you download and install avast antivirus home edition. It is a free software for home use. You can download it HERE.

Once downloaded, install it following the on-screen installation wizard. Then scan your computer to remove all malwares and viruses. This action may take several minutes.

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Pc crashes


Hi,

You probably have some spyware or malicious software installed residing in your CP.

To find out download spyware doctor and detect them.

Once you find it, you can clean them by buying official spyware doctor.

Regards

Jan 22, 2009 | Microsoft Windows XP Professional

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How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

1 Answer

My laptop turns off ramdombly some times it last one hour on. sometimes only 1 minute its a laptop gateway 7330gz with windows xp home problem is i had a virus so i decided to do a restore with back up...


Try installing a fresh copy of Windows XP Home and update your antivirus. Avast is a free antivirus that is robust enough to get rid most of high threat viruses.

Sep 23, 2008 | Computers & Internet

3 Answers

Infeced virous make folde in a folder.exe


The virus is called "Brontok" or "Rontok". Its much hard to get rid of it. It may cause ur computer to restart while opening any anti virus, cmd.exe, command.exe etc. Only way is to san the drive from some other computer with an updated anti virus.
OR
Format driver with windows installation, instal windows, and install an anti virus before anything else ( do not open any drives except ur windows installation partition ) and get latest updates. Scan and remove virus.

Feb 19, 2008 | Microsoft Windows XP Professional With...

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I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computers & Internet

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