Question about IBM ThinkPad 390 E Notebook

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IBM 390E Laptop. Local computer shop replaced the

IBM 390E Laptop. Local computer shop replaced the CMOS battery (clock-calendar would not keep up), and now it needs a password which I do not have. Any solutions for this problem?
Bob

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  • 3 more comments 
  • bobjoan6387 Feb 26, 2009

    Unfortunately, I've already tried this (per the service manual, pages 20 and 21). Didn't fix it.

    Anyone know anything about Password Reset tabs on the circuit board? Like, where they are located?

  • bobjoan6387 Feb 26, 2009

    Let's try again. The computer worked when it went to the shop. They replaced the CMOS battery, not it will not continue the boot process, it is stuck with two graphic symbols on the screen. Literature says that this happens when the CMOS battery is removed. No one knows the "password", and the reset procedure in the service manual, Pages 20 and 21, doesn't help. Computer is now junk, unless I find someone smarter than that computer shop.

  • bobjoan6387 Feb 26, 2009

    I've done that, twice, with no results.

  • bobjoan6387 Feb 26, 2009

    Sorry, as I mentioned, I've already tried this twice (this is in the Service Manual, Pages 20 and 21). It doesn't work. There must be another solution, somewhere.

  • bobjoan6387 Mar 03, 2009

    Still hoping for a solution to this problem: how to make this laptop run again after resetting the power-on password.

    PS: just what is meant be resetting the password?? Is it waiting for me to re-enter a password it knew in the past (and which is now unobtainable)?

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Since this occurred after going to the shop and having the battery replaced. Bring it back to the shop and they should remedy this situation for you free of charge.

Posted on Mar 03, 2009

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Old IBM laptops have NVRAM, and they wont reset just by removing the CMOS battery, the password is called power on password, and , depending on settings it will start before or after post.

If password is asked after post you can use a software bootable cd to recover the password.

If the poroblem has arisen after you had the laptop serviced , then the best solution is going back to the shop and asking them to reset the password, as this is caused by human error, password does not setup by itself.

The ways to reset the password:

1 Software, this if the password is asked after post:

If you can boot the IBM ThinkPad,then you can use the KeyMaker software to recover the BIOS password.

2 Hardware, this if you cannot boot from CD, probably this also in your case:

  1. Power off the laptop
  2. Rmove the RAM cover at the bottom of the computer.
  3. shortcircuit with a small screwdriver the two password pads or put a jumper on the contacts to short it.
  4. With contact shorted or jumped , power on the Thinkpad and wait until the POST ends. After the computer completes the POST power-on password will be removed.
  5. Reinstall RAM cover.
If both poweron password and supervisor password are displayed, do the following:
  1. Power on the computer by pressing and holding F1.
  2. Enter the supervisor password. The Easy-Setup menu appears.
  3. Click on the Password icon.
  4. Click on the Power on icon.
  5. Enter the supervisor password and press the Space bar.
  6. Press Enter twice.
  7. Click on Exit; then click on Restart.



Posted on Feb 27, 2009

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IBMs have a pretty tight security structure and require a little more than just removing the CMOS battery.

Here's a software program that claims to do it although I have not tried it and cannot verify this. Click Here

Then there's the hard way.......Click Here

Last resort contact IBM now Lenovo Click Here

Posted on Feb 26, 2009

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Take it back to the shop that did the work and have them remove the password. They should not have set one without your knowledge or permission.

Posted on Feb 26, 2009

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Bios password are used to secure your desktop and latop computer by preventing user from changing your bios setting or acessing to your computer while u are away.there is too type of password protection
the first one is bios setup protection:to prevent user from changing bios setting
thesecond one system proetction:to make the system unbootable intel entring the password.
but sometime user can forget their password or even wrose they can get infected by bios Backdoor verus.so sending back the unit for reset bios is expensive here is some why how to recover or remove u lost bios password
U can start first by mailing your Before hardware manufacturer support before attempting to bypass the BIOS password on a computer or laptop, then ask them if there is some bypass security.in the worest case u will not get any answer so here is the type oto follow

  • 1) u can start by using a manufacturers backdoor password to access the BIOS
  • 2) there is large range of password cracking software can be also used
  • 3)on of the most efficase way is to reset the bios cmos .just look to the motherboard somewhere near your battery thir should be a jumper placed in two pin.if there is no third pin just take out the jumper then place it back .if there is a thrid jumper just place it in 2-3 possition then back to normal possition .dont forget to fully switch off your pc or laptop.u can risk of riuning your motherboard if u clear the cmos with powered up motherboard .
  • 4)the second way how to get the bios to default value is by removing the battery .just remove it for 30 min the put it back .again u must fully unplug any power cable during the process
  • by Overloading the keyboard buffer.not alwais working but should help in some case
  • The last way is toUse a professional service
additional note:the data that remined in your hdd is not safe when u place a password for system setup .anyone how have a physic acess to your computer or laptop can easly get data stored in your hdd using another system.the only exception is to laptop from IBM there is a possiblity to lock hard drive if the supervisor password is enabled.in case where the supervisor password is reset without resetting the and hard drive password as well, you will be unable to access the data .

Backdoor passwords Note:There is some bios That will fully lock the system when u type a wrong password
more than three time so please be carefful when entring those password and read
your bios manufacture documentation before making any change Some BIOS configurations will lock you out of the system completely if you type in an incorrect password more than 3 times. Read your manufacturers documentation for the BIOS setting before you begin typing in passwords
IBM APTIVA BIOS
Press both mouse buttons repeatedly during the boot

Password cracking software
Here 3 of the most used software to crack or reset the system bios password.those utitility are not licenced by your motherboard manufacturer so using them will be at your own risk.there are some that can recover the password by brute forcing than display it to your screen.other software will just use assembly for award algoritme and then try to find out the cureent password.and last type by overflooding the bios

Using the Motherboard "Clear CMOS" Jumper or Dipswitch settings many motherboard are using this jumper old one like new.just check the documentation for location and usage info.generally this jumper shuld be located near the bios chip or near the battery.there is usually 3 pin witch two of them covred with this jumper.
1) so first turn of your system
2) unplug the power cable from your psu
3) wait 30 s to be safe and to be sure that motherbard is fully decharged
4) locate the jumper
5) if there is 3 pin : the jumper show be in 1-2 possition remove it to 2-3 position wait few second than place the jumper back .
-if there in only 2 jumper : it is even easyer just remove the jumer wait few second then plae it back
6) place your psu cable back then power your system and you are done
This procedure abrove are most used with desktop computer for laptop it is even easyer the the dipswitches "used to clear the cmos" is located under the keyboard or in the botton.just check your documentation or contact your laptop manufacturer if u cant find this switches.

Removing the CMOS Battery removing the battery is the step that u should fellow if the jumper switch that is used abrove did not help the get the password rest.
a quike overlook to the motherboard and u can easly find where u battery is placed .generaly is a sqaure battery.
lets process the step.
1) Turn of your system
2) unplug the psu cable remenber that u can burn your motherboard if the power still pluged while u are removing the battery
3) take the battery out .be carefull when removing it to not break anything.just note how the battery was placed.u need to put back later :-)
4) wait about 30 min in some case u should wait more"up to 24 hours" but generally 30 min if enough to get the bios setting rest
5) place the battery back please note how the battery was placed .placing it in wrong why can drive it to explose.
6)plug your power cable and power u your system
Note: that all previews setting will rest to default one.exemple hdd boot priority,memory setting etc... u should reconfigure them back if u had made change before.
some battery come soldered onto the mathboard then it will be harder to remove it u will need so soldeing skills.
new laptop store the password without requiring a contunious power .so rmoving the battery should not help in this case
IBM based system use special jumper to rest the bios password .again just check the documentation for additonal info

Posted on Feb 26, 2009

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Hiya bob

the best way of doin this is taking the cmos battery out for a minimum of a couple of hours then when u put it back in you will have to redo ur bios settings i.e. ise bus master etc

hope this helps

Rik

Posted on Feb 26, 2009

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A. Power off the computer.
B. Remove the battery pack and AC Adapter.
C. Remove the backup battery (RTC) for 20 minutes.
D. Put back the backup battery (RTC).
E. Power on the computer and wait until POST ends.
F. Verify that the password prompt does not appear.

Posted on Feb 26, 2009

  • sean sutton
    sean sutton Feb 26, 2009

    its an IBM bios so it will not have a backdoor password

  • sean sutton
    sean sutton Feb 26, 2009

    leave your battery out overnight.
    tomorrow go buy yourself a brand new battery.
    it will be a cr2032 3v.
    replace it yourself.
    maybe they did put a rubbish battery in for you?
    you can buy these from any shop that sells batteries.
    i use hitachi maxell batteries in all my pc and laptop upgrades.


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  • 63 Answers

Does it need a password for operating system or for BIOS settings?

Posted on Feb 26, 2009

  • ioant27
    ioant27 Feb 26, 2009

    Since this is a laptop you cannot remove the CMOS battery. Take it back and tell the computer shop to reset the BIOS!

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A. Power off the computer.
B. Remove the battery pack and AC Adapter.
C. Remove the backup battery (RTC) for 20 minutes or use a screwdriver to touch the backup battery (RTC) for 1 second.
D. Put back the backup battery (RTC).
E. Power on the computer and wait until POST ends.
F. Verify that the password prompt does not appear.

Posted on Feb 26, 2009

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Why would the shop put a password on the computer... or do you mean the bios ?

Posted on Feb 26, 2009

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Hi!

Go back to them and ask them to enter the bios password or ask them to reinsert the CMOS battery, that will reset the password and you will be able to update the clock and calendar

Posted on Feb 26, 2009

  • Rylee Smith
    Rylee Smith Feb 26, 2009

    Or else you can try removing the password by ---


    1. Power off the computer
    2. Remove the DIMM cover on the bottom side of the computer.
    3. Short-circuit the two password pads or put a jumper on the contacts to short the circuit.
    4. Under the short-circuit condition, power on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The power-on password is removed.
    5. Reinstall the DIMM cover.

    If both the power-on password and the supervisor password are set, do the following to remove the passwords:


    1. Power on the computer by pressing and holding F1.
    2. Enter the supervisor password. The Easy-Setup menu appears.
    3. Click on the Password icon.
    4. Click on the Power on icon.
    5. Enter the supervisor password and press the Space bar.
    6. Press Enter twice.
    7. Click on Exit; then click on Restart.

    Please revert for any further clarifications. Please rate the solution as 'Fixya' if you found this solution useful.



    Thanks

    Rylee

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Just remove the cmos battery and place it back in most case the password will be reset .

Posted on Feb 26, 2009

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Hi there,

better to bring back the unit to the shop. they have to replaced the battery and also remove the password.

Posted on Feb 26, 2009

  • 4 more comments 
  • micromaster
    micromaster Feb 26, 2009

    CMOS/BIOS clock did not give exact time or always give a wrong time everytime you turn off and unplug the unit. this is because the battery that they replaced is still not good. also you can remove the password by removing the battery cell, so better to bring it back again it to them.

    Let me know


  • micromaster
    micromaster Feb 26, 2009

    Hope this initial idea help you.

    If you still need more assistance on this, just update me again here.

    Thank you for using fixya.

    regards,
    micro-


  • micromaster
    micromaster Feb 26, 2009

    bobjoan6387,
    can you still boot on windows..?

    if youre using a xp, you can simply adjust the date and time inside your OS, without doing th e correction on the CMOS field.

    just got to:

    control panel >> then date & time, then adjust it there.



  • micromaster
    micromaster Feb 26, 2009

    bobjoan6387,
    can you still boot on windows..?

    if youre using a xp, you can simply adjust the date and time inside your OS, without doing th e correction on the CMOS field.

    just got to:

    control panel >> then date & time, then adjust it there.



  • micromaster
    micromaster Feb 26, 2009

    bobjoan6387,
    can you still boot on windows..?

    if youre using a xp, you can simply adjust the date and time inside your OS, without doing th e correction on the CMOS field.

    just got to:

    control panel >> then date & time, then adjust it there.



  • micromaster
    micromaster Feb 26, 2009

    have you try to remove the battery pack of your laptop.
    power off, remove the battery for at leas 24 hrs


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You need to short the CMOS pin.

Posted on Feb 26, 2009

  • rockfixya
    rockfixya Feb 26, 2009

    1. If you cannot access the machine after it has been powered up, you can pull out the CMOS battery and insert it again. In this case all BIOS/CMOS settings will be reset and you will be able to reboot your PC and change the password. 

    2. If you are able to access the machine after it has been booted successfully, but need a password to enter BIOS Setup, please try some BIOS password cracking tools. A list of some tools can be found at: www.dewassoc.com

    3. Please note that laptop/notebook BIOS passwords cannot be reset by shorting the CMOS battery. BIOS passwords in most laptops are stored in a special chip on the motherboard and the only way to bypass this password is to replace this laptop security chip: www.pwcrack.com

    or 
    go here for more help>>

    http://tech-hutblog.blogspot.com/2008/02...

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