Question about Motorola Mobility H500 Wireless Headset

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Cannot Hear I have connected my bluetooth to the phone. But I cannot get volume or any sound from it.

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Did you try pressing the two volume controls at the same time on each side? perhaps it's in mute mode.

Posted on Feb 28, 2009

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There may be linking issues between the headset and the phone. Page 11 of the user guide offers these suggestions. Also, here is a link for re-pairing your headset to the phone:

Plantronics Explorer 230 Pairing Instructions


Remember that you want to purge any possible bluetooth interference from your phone.

"Callers cannot hear me or I cannot hear caller/dialing tone:
The headset is not turned on or the headset is not connected to mobile phone. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using the AC power adapter supplied.
The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset."

Good luck from Headsets Direct!

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I had a similar problem with my iPhone until I discovered that the phone had a separate volume setting for Bluetooth connections. Once I turned that up I had sound. Hope that works for you as well!

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Hi,

Check to see if you have not muted the headset or the phone.

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Hi--First, make sure your "mute" function is off.  Try holding both volume buttons at the same time for a second or two.  If that doesn't help, while you're having a conversation, either with or without bluetooth, make sure your phone's volume is turned up.  On a lot of phones the volume button will control both ringer and conversation volumes, but turning it up without the phone in use only affects the ringer volume.  My husband thought there was something wrong with his bluetooth until we noticed his phone volume was set too low--not as noticeable on handset, but bluetooth apparently needs volume up pretty high!

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Have you checked the volume (wrench/volume mp3/audible 100%) Does the garmin detect the phone properly?
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After you update delete the connection between garmin and phone and pair them again.

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I would suggest returning the phone to verizon for replacement, if you are still under the 1 year warranty you should have no problems with a replacement.

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