Question about LG enV VX9900 Cellular Phone

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My LG Envy turns off all the time no matter what if the key guard or key lock is on and I know it is not a battery problem because it always has plenty of life

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  • stevenleopol Feb 27, 2009

    I had the same problem. now it won't turn on. I just shows the "verizon wireless" logo.

  • washcrewman Feb 27, 2009

    I too have the env and it turns off all the time. I can sit it on my desk and not touch it and it turns off

  • jchobody Feb 27, 2009

    The phone shuts off in the middle of talking or when it's sitting idle.

  • tstra Mar 22, 2009

    Mine does the same thing. Drives me insane! At first I thought maybe the holster was to blame but this thing turns off whenever it feel s like it. I spoke with Verizon and got a "replacement" which was of course a "reconditioned" phone cause God forbid you get a new one to replace the one you just bought 6 weeks prior. This did the same thing. They upgraded the software and it still did it. It still does it to this day because I wont spend any more money to get a new phone. Anyway, I haven't heard of LG owning up or willing to do anything whatsoever for this inconvenience except say "we're not aware of this problem". I think it was a recording. Go figure.

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Please, please, please anyone who is having this problem, FIRST back-up all your pictures/videos that are on your phone, by either texting/emailing them or putting them on a MicroSD card. Next, contact Verizon & inform them of this. This is the 1st phase of a software problem, which, as Stevenleopol has found out the hard way, just like we did, later destroys your phone by just flashing the Verizon Wireless logo-it will never turn on again. Once this happens, ALL OF THE PHOTOS/VIDEOS/INFO on your phone is LOST FOREVER!!!! You can never get back into your phone! This just happened to my fiancee and we lost SOOOO many sentimental pictures & videos...we spoke with multiple techs at verizon and even called LG and they all said once this happens, the phone is dead. This same thing (the flashing verizon logo) had happened to me when we first got the phones almost 1 year ago and I was trying to initialize my brand new phone, and it had to get immediately sent back. These phones are not meant to shut off by themselves...it is a software problem, not a power problem...do not hesitate on backing up files & contacting verizon. You don't want to lose memories like we did, it sucks bad! Verizon will send you a "Certified Like New" phone in the same color, as long as they have one in stock. Good luck to everyone!

Posted on Feb 28, 2009

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