Question about HP Pavilion dv6000z Notebook

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In 2 days I have had a laptop and PC quit working.

I just bought an HP laptop in August 2008, when I signed off on Tuesday everything was fine.  I had received a message that my email was not responding and it asked if I wanted to send and error report, I replied yes.  When I returned about 2 hours later I turned on the computer and a error message referring to a BIOS issued was on the screen.  I turned off the docking station and turned it back on and a black screen came up.  I did this several times with the same result.  At the same time I received a phone call from someone with an Indian accent stating they were calling to help with my computer problem.  When I asked how they knew they stated I had sent a report and they were with "supportonclick" and my files were corrupt.  I spoke to them and when I couldn't get my laptop to come back they indicated they wanted me to get my operating disks to reload and they would call me back in 1/2 hour.  They stated I would have to go online and pay $99 once they got me back up and then they would tell me what was wrong with the files per the error that was transmitted.  Sounded fishy, so I did not answer the calls.  I called my IT support person and she indicated after research the HP laptop make and model had some sort of BIOS problem that HP was aware of and we sent the laptop to HP to fix.  The next day I hooked up a Dell PC that had not been in use about 6 months, loaded it with all the software I needed.  Plugged in a Signature mini to upload my database backup and was upgrading through the internet some files because the disks had had some upgrades.  After about 15 minutes the computer froze and had to be hard powered down. When I turned it back on I got the black screen (I did not receive a call from someone with an Indian accent this time) on my second computer in 2 days.  My IT person came back out confirmed the PC was not longer talking to the monitor and opened it up.  There was a capacitor that was bulging at the top and she assumes this is the problem.  The Dell is about 3 years old.  Could the Signature Mini be causing the computers to basically blow out, or with both the new laptop and the 3 year old Dell is there capacitor problems?

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  • sean sutton
    sean sutton May 11, 2010

    can you ask your IT person which capacitor blew please.

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Don't worry about the capacitor, there is nothing that would lead me to think that they are related. BUT there is a good chance that your signature mini has a malware device on it. The phone call from the person of indian accent was initiated by the program that CAUSED the problem, crashed your computer and then sent your information to the company. Isn't that nice. They cause a problem and then fix it for you for only $99. It's extortion. You should quarantine your Mini and have is scanned and cleaned, then you should have your laptop cleaned from safemode. Try googling the same set of symptoms and situations you had, like "computer crash phone call from supportonclick" someone will have figured out how to get around the malware.

Posted on Feb 26, 2009

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