Question about Xerox Phaser 6180N Laser Printer

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Fuser error The fuser errorcomes on error 010-397 ican't find how to fix it

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You have a fuser error and you have to replace your fuser.
I would suggest to order your fuser on line from a Xerox dealer.

Posted on Feb 27, 2009

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Posted on Jan 02, 2017

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This is from the service manual and should help you determine if you need to call in for service. If is in warranty I would anyways since the fuser would be covered if at fault.

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1. Reinstall the fuser. Check the connector
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920 Fuser Error
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I have just changed the fuser unit and the printer is still giving the
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Maxwell Mpundu@technet.co.zm

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1 Answer

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8 Answers

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This error code indicates to the copier that the upper fixing film on the fuser assy is not rotating. Paper wrapped around the fixing film or the film itself is damaged may cause this. Unless you are very mechanically inclined , it will take the removal of the fixing assy and possibly the replacing of the fixing film assy. A tech would need to be called in to correct the problem. The fixing film is a replaceable item. Good luck.

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