Have one line for phone and fax, with answering machine. When fax comes in get "phone off the hook" have checked all connections which are in order.
Rings were set at 6 for fax. and 4 on answering machine but just changed fax to 2 rings.
Had a test done and after 4 rings, answering machine picked up and I heard fax beeps and same "phone off the hook"
Anyone know what's going on ?
It is your phone answering machine that must pick up in three rings or less.
Therefore 4 is too much. I would not limit number for fax machine itself.
On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.
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Check video for 'fax receive set up' in similar model:
Manual receive: In coming call receives like telephone Fax/tele: Incoming call rings like telephone if its not fax, if incoming is fax it will entered in fax mode automatically Automatic: Incoming call converts in fax mode after ring count ends( ring to answer option also avail in fax set up mode rage 1-6 rings) Fax: Incoming calls straight away converts in to fax mode.( this option only for dedicated fax lines) Set up your best option as per your requirement.
First, Connect the Phone line in Line 1 EXT at back of printer
Check the No. of Rings on your Answer machine. If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine ) And you need to turn off ECM on the Printer setup
Press Setup button Scroll till you find Fax Settings - Press OK Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK Check for ECM - Error Correction Mode - Press OK Turn it OFF - Press OK Check for Auto Answer option - Turn it ON too.
The answer mode determines whether the HP Fax answers incoming calls or not.
Different answer modes are :
The HP Fax will automatically answer all incoming calls using the Rings to Answer setting. This is the default setting.
* FaxTel (unit with handset model only)
The HP Fax automatically answers all incoming calls using the Rings to Answer setting. If the call is a fax call, the HP Fax will receive the fax. If the call is a voice call, the HP Fax will create a special ring to indicate it is a voice call. The incoming voice call will need to be answered using the attached handset.
NOTE: If the HP Fax determines the call is a voice call, only the HP Fax will ring with the special ring tone. The other phones on the same phone line will not ring at all. You will not be able to pick up the voice call using the other phones.
The HP Fax will not automatically answer calls. Faxes will need to be received manually.
The HP Fax will monitor the line when an incoming call is answered by a person or by the answering machine. If the HP Fax detects fax tones on the line, it will receive the fax.
For a phone line dedicated only to the fax machine, the process is as follows:
Press Menu/Set, 0, 1.
You will see the Fax Receive window
Use UP and DOWN arrows to change the setting to FAX ONLY
Your fax machine will now answer every incoming call. If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck! Greg
This is a known problem with the MX850 - Canon thinks it works, but it needs to be FAX Only when you're out of the office and TEL PRIORITY when you're in the office - then you hit "Hook" when you hear an incoming call as a fax tone. It's a manual answer machine when in TELEPHONE Priority
Is the phone line from the wall plugged into the correct jack on the fax machine. It should be in the one marked as "Line" or "L", NOT the one with the picture of a telephone or the letters"ext".
Is the machine set to automatically receive faxes. These have different modes of reception. "Manual" receive is when the fax will not answer the incoming call unless you tell it to. This is for users who have an answering machine or phone hooked to the same line as their fax. "Auto" receive is when the fax answers the incoming call automatically after a certain number of rings.
If you only have the fax on this line, your fax should be set to auto receive. If you need instruction on how to set that feature, please let me know what the model number is and I'd be happy to provide that info.
If neither of these seem to be your problem, trying testing the phone line with a regular phone to insure there are no line issues.
I am not really familiar with your machine, but have worked on faxes for 20 years. Most models are fax, fax/tel, and tel, meaning it is either or, or a combination. The function you seek was on many models with a built in answering machine. As the machine answered, you said in your message to press start now, or leave a message.
I would say, use your *9* solution with phone while you are there, but switch it to fax mode when you leave. Any regular call coming in at that time will not get answered anyway, but faxes would automatically be received. I know it is an extra step, but that would work.
Well... the problem is that you are running two machines on one line. ONE of them has to take predominance.
Both machines should have settings for "number of rings to answer at". It sounds like you currently have the fax set to less than the answering machine, so the fax picks up after two rings, while your answering machine might be set to more, which it never gets to, because the fax answered the call already(It doesn't matter if you answer the phone, or the fax picks up, once the line is open, the answering machine is taken out of the equation). Even if you set the answering machine to answer first, you're then taking the fax service out of the loop.
I'm not sure how you're going to juggle that, since both types of machines each need control over the line to work properly.
That's why we (business machine folk) always recommend a dedicated line for fax service.