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MacBook will not start up

My notebook froze yesterday so i took the battery out to restart it. when i put the battery back in it did not start up, the screen does turn on and chime but it remains at a white screen with a flashing icon of a folder with a question mark on it. i've already done the restart where you take out the battery, unplug it, and hold the power button. does anyone know what else i can do?

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I had the similar problem. The thing didn't start, checked the instructions manual, followed the procedure, nothing worked with prompt effect. Then I left the machine running and eventually it started but was operating extremely slowly so I suggest to wait a couple of minutes for start. I was able to access only a portion of folders and immediately thought of bad sectors on HD. Unfortunately I was right. The only option is to change the hard drive when it occurs, for at least that is the answer I got from the service guy...

Posted on Mar 06, 2009

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I have this when my macbook pro starts up i c this icon but i recently changed the hard drive maybe u have a problem where the hard drive is not being found i suggest u replace the hard drive but it is very fiddly, u have tried the reset and i know thats how to do it , if u have knocked it it might have come out , google hard drive replacement there are site that tell u step by step, it might just need pushing in.


Posted on Feb 27, 2009


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My mac book air is not shutting down..i just can see a desktop background and a coloured disk..

To have a try like this,put off the power connect wire,and took off the laptop battery for Makbook,it must be shutter down.Then restart it again! Good luck.

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Computer froze, I tried to restart but it would not shut down. It is now stuck with only background showing. Can you help.

Press and hold the power button for about 10 seconds will power off the MacBook Pro.

You can then try turning it on again normally.

If the problem with freezing reoccurs on start up, then hold down the power button again, and turn it off. Unplug the MagSafe Power Adaptor from the MacBook and the Wall for several seconds. If the battery is removable, then remove it, wait for a few seconds and re-insert it. Plug the MacSafe back in if desired. You should now be able to start up the MacBook with no problems.

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Computer froze and will not restart

You need to reset the firmware.
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Jul 21, 2010 | Apple MacBook Pro Notebook

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My Macbook froze and now won't start up

You need to perform "Archive & Install" of Mac OS.

Oct 05, 2009 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Macbook wont start

hi bobbie,

The only reason to pull the battery is to reset the SMU (used to be called the PMU). Do this when it's unplugged and completely un-powered, hold down the Start button for at least 5-7 seconds (count slowly) and then re-energize (battery and AC usually).

Also try zapping the PRAM (restart, holding down Command/Apple, Alt/Option, "P" + "R" (all four at once) and repeat until you hear start-up chimes at least 3 times. These may not fix it, but won't hurt.

The flashing question mark indicates that it's not finding the OS on the hard drive. In my experience, this usually means a re-install of the OS. If it's still doing this after the first two step above, dig out your install DVDs and get started.

Starting with the alt (option) button should put you into the Boot Manager. The password should typically be the the password for your (hopefully Admin-enabled) user account. Did you set the Master Password in the System Preferences? If so, you're back to erasing/starting over. If you use powerful features like this, select passwords you can remember, or write them down and store them securely (NOT a Post-It™ taped to the bottom of the MacBook or penciled in on the bezel - yes, I've seen both).

If I can be of further assistance, or if you have questions about any of my response(s), please let me know before rating me.

If this solves the issue, please rate it accordingly. My goal is to earn a "FixYa" rating from everyone I help.

Thanks for using,


Mar 27, 2009 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Apple Macbook 13" white/2.0Ghz

Try pulling the battery, unplugging the cord and holding the power button for 10 seconds.

Aug 24, 2008 | Apple MacBook 13"White /2.0Ghz Intel Core2...

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Itunes is very tricky and its freezes computers very badly.try to take out battery and than turn on computer slowly,Soon if you can you need to reinstall itunes maybe to start to work better.
Good luck!

Jun 04, 2008 | Apple MacBook 13"White /2.0Ghz Intel Core2...

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