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Hello, when you open the copier platen cover, left of the copy glass, there is small narrow glass, which is used when you make copies from ADF. Over that glass is plastic protective sheet. Remove it and clean, also clean the glass. Use glass detergent and after cleaning dry it!
the best thing is to make a copy using the glass and not the document feeder!If there is no lines on the copy simply lift up the cover and on the left side of the glass will be a thin strip of glass,Clean it with a dampened cloth and all line and marks should be gone1
Lift the lid and to the left of the main glass is a smaller glass; that is what scans during the feeding process. Make sure that it is completely clean; even a speck of dust can cause a line to appear. I took a lens wipe and cleaned mine and my line was gone.
Open the flatbed lid and look on the left side, I believe there is the flatbed glass and another piece of glass to the left, the small strip of glass is the one used for the automatic document feeder. this piece af glass needs to be clean or you will get a line from top to bottom from any type of speck on the glass. hope this helps... if so please mark as FIXYA!!
If the problem only occurs when using the document feeder, the problem is not usually caused by the drum. When using the document feeder, try to notice where the scanner (the light assembly under your scan glass)stops just before the paper is being fed. Some multifunction machines have a small piece of glass that is separate from the large scan glass and the scanner assembly stays parked underneith it as the original is being fed over it. Most likely there is something on the glass where the scanner parks as originals are being fed thru the feeder. When putting your original on the large scan glass to copy, the mark on the glass will only show as a spot, but will show as a vertical line thru the whole copy when using the feeder.