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The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything. What exactly is happening when you do a conference call? Procom have a support section manual here http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html support here http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html worth sending them the question they can only refuse to answer or try to charge you!
Follow these steps : 1.1 Press the function (FCN) button on the handset while on a call and then press the number "2" button. This will place the call on hold and you will hear a dial tone. 2.2 Call the number or extension of which you want to transfer the call. 3.3 Push the FCN button on the keypad and then the number "2" button and immediately transfer the call. You do not need to wait for the other party to answer.
Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.