Question about Polycom SoundPoint IP 501 IP Phone

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Transfering call to Polycom Soundstation 4000 on CME

When we try to transfer a call to Polycom we get a busy signal.


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  • 5 Answers

What type of phone system do you have? Is the phone registering with the server?

It sounds like the phone is not registering with the server and the extension does not have voicemail. Need more details to diagnose.

Posted on Apr 02, 2009

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Posted on Jan 02, 2017

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2 Answers

I can not get a dial tone on our new soundstation 2W I have unhooked one of our phone lines in our office so the line is good but does not work on the soundstation but works on our phone. When you try...


You need to update the software on the device. I called their support line and the tech explained everything. This has been a common problem with this conference phone.

Feb 07, 2011 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

Polycom soundstation 2w has no signal. tel line is good, power to transmitter is good. Soundstation seems ok, can get to menu & settings ok.


Hello Edward,
This is a known issue with this product that requires a software upgrade to resolve. Please download "SoundStation2W Software Upgrade" from the Product Support page of our website and follow the included instructions. If you need any assistance please don't hesitate to call for assistance at 1-888-248-4143 Options 2, 4.

Regards,
James

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1 Answer

Polyspan soundstation power supply schematic diagram


My Polycom sound station power unit malfunction. I found that AC transformer broke. If I try to get substitute transformer, what is the required ac output (Vac) and Amp that I need to find?

Nov 23, 2008 | Polycom SoundStation

3 Answers

Polycom soundstation 2W


I went to Admn Setup to reboot the system from Please Wait.... & it doesn't work!! Best Solution posted on Sep 19, 2008 2%20stars.png
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Just had this problem with the 'please wait' - go into the admin setup and select Reboot Phone - it then works!

Jun 23, 2008 | Polycom SoundStation 2W (2200-07800-001)...

1 Answer

Static from SoundStation Premier


Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

May 20, 2008 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

2 Answers

Polycom 2201-03309-001


The older Polycom SoundStations have power supplies that allow either anaog or digital signals. The phones themselves will work on either.

If your office phone systems are different, or if the extension it was originally plugged into was configured for analog and you are now plugging into digital would explain the problem.

Paul
Edge Telecom
paul@edgetele.com

Feb 20, 2008 | Polycom SoundStation

1 Answer

Adding person to a teleconference group


How can I add 3 other people on the conference call using a Polycom Soundstation?

Jan 08, 2008 | Polycom SoundStation

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