Question about Polycom SoundPoint IP 501 IP Phone

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Transfering call to Polycom Soundstation 4000 on CME

When we try to transfer a call to Polycom we get a busy signal.


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What type of phone system do you have? Is the phone registering with the server?

It sounds like the phone is not registering with the server and the extension does not have voicemail. Need more details to diagnose.

Posted on Apr 02, 2009

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On Polycom 335 how do I reset voicemail for new employee


"If you need to remove the resource files from a phone at some later date-for example, you are giving the phone to a new user-instructions on how to put the phone into the factory default state can be found in 'Quick Tip 18298: Resetting and Rebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones' at http://support.polycom.com/global/documents/support/technical/products/voice/SoundPointIP_Resetting_Log_Files_QT18298.pdf "

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/products/voice/spip_ssip_vvx_Admin_Guide_SIP_3_2_2_eng.pdf

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Polcom phones stop ringing


go to this website and go to customer support www.polycom.com

Jun 24, 2008 | Polycom SoundPoint IP 501 IP Phone

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How do I change the current extension on my polycom 301 phone from 334 to 300?


Go to support on the new phones manufacturers web site and you can download an owners manual, which will tell you how to re-program the phones extension. murf427

Aug 01, 2012 | Polycom IP 301 SIP IP Phone

1 Answer

Polycom 225 SE. Can`t make a full duplex conference call.Always it works in simplex mode. Thanks. Edward


The 225 is full Duplex and I can't see any reason why it should not work. I can only suggest menu, system settings. restore default, and see if that changes anything.
What exactly is happening when you do a conference call?
Procom have a support section
manual here
http://support.polycom.com/PolycomService/support/cn/support/voice/soundpoint/soundpoint_pro_se225.html
support here
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
worth sending them the question they can only refuse to answer or try to charge you!

Feb 02, 2011 | Polycom SoundPoint Pro SE-225

1 Answer

How do I transfer a call from the Polycom SE-225 phone?


Follow these steps :
1.1
Press the function (FCN) button on the handset while on a call and then press the number "2" button. This will place the call on hold and you will hear a dial tone.
2.2
Call the number or extension of which you want to transfer the call.
3.3
Push the FCN button on the keypad and then the number "2" button and immediately transfer the call. You do not need to wait for the other party to answer.

Oct 29, 2010 | Polycom SoundPoint Pro SE-225

1 Answer

Is there a way to transfer phone calls from this phone?????


yes, you should have a transfer button on the phone. click that then type the phones extension to which you which to transfer the call and hit transfer again

Apr 16, 2010 | Polycom SoundPoint 330 IP Phone

1 Answer

Polycom SE225: my verizon line provide caller id does not displa


Due to the age of the SoundPoint Pro, it some of its features are not compatible with newer phonesystems, such as CableVision. There are no software updates for the SoundPoint Pro, and as long as the Caller ID is enabled there are no other settings or adjustments that can be made to workaround these kind of problems unfortunately. I recommend contacting your service provider to see what kind of caller ID signaling they are using; most likely they will be using a newer digital system, or MDMF which is not backwards compatible with SDMF or earlier CID receivers.

Dec 05, 2009 | Polycom SoundPoint IP 501 IP Phone

1 Answer

Operation manual available? Quick guide available for IP 560 POLY


Hello Nicola,

You can find the user guides, setup and maintenance documents from polycom.com. Here is the link:

http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip560.html


Jul 29, 2009 | Polycom SoundPoint® IP 560 IP Phone

1 Answer

Making a Polycom SoundPoint 501 work on an Avaya IPO


As you have probably found, SIP phones are not supported until R5, which just came out.

Nov 11, 2008 | Polycom SoundPoint IP 501 IP Phone

1 Answer

I have 13 soundpoint ip 501 phones


R U USING XLITE OR ARE YOU USING ANY ASTRISK SEREVER... IT IS VERY EASY JUST GIVE ME THE INFORMATION..

Dec 05, 2007 | Polycom SOUNDPOINT IP 501 SIP

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