Question about Gateway Essential 500 PC Desktop

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When I start my pc it gose as far sa the page with icons and then stops cant load anything keyboard and mouse dont work

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  • Dan rogers
    Dan rogers May 11, 2010

    When the computer boots up press F8 or F10 before you see the windows loading screen and start the computer in safe mode. Then i would run an anti-virus program to try to clean up whatever is doing this to your computer

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Unplug both the KB and the Mouse. Look at the pins inside at the end of the cord to make sure they are not bent. If they are, straighten them and try again. If NOT, try using a USB keyboard and Mouse. If that works, the PS2 connections on the MoBo are bad.

Posted on Feb 26, 2009

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It have nothing with the keyboard to do.
Its your graphic driver there is outdated.
Go to the computers manufactures site and down load
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Keyboard, mouse problem


Assuming that your keyboard stops working when its on (same for mouse) then it means your machine will be frozen
  1. Try to give it time (around 3 mins) without doing anything letting it resolve the issue the keyboard should work on later. If this solve your problem then your computer is just slow bcoz of a virus, too many programs to load at start up, new software or hardware update.
  2. Try using a different keyboard when yopu boot up preferably a PS/2 keyboard,if this one works well then its means you nmeed to load new drivers for your keyboard and mouse
  3. Also try running chkdsk to clear your harddrive for errors.

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Mouse not being detected in Windows 9x, ME, 2000, XP, or Vista. If the other mouse works in this computer attempt to use the mouse not working in another computer.

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1 Answer

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