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Message shows paper jam even though there is no jam

We keep showing an error saying that we have a paper jam even though we do not. We have checked the machine very carefully but there is no jam. This is prevening us from recieving faxes or generating reports.

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  • cat_erickson Feb 26, 2009

    This worked perfectly, thank you!!!!!!

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  • 12 Answers

Take all the paper out make sure there is no dirt or dust in the corners,then unplugg the machine for 30 sec. power back up and reload the paper

Posted on Feb 26, 2009

  • King3132 Feb 26, 2009

    take all the paper out make sure there is no dirt or dust in the corners,then unplugg the machine for 30 sec. power back up and reload the paper

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1 Answer

Removed paper jam but the error message keeps showing up


Hi, ida you haven't remooved all the jam that was inside, somtimes it a little pice of the page and it under a tooth so you can't see it unless fully rotate that gear.
Or after you remooved the jam, you have to Resset you mashine and Resset your printer, that will fix Yor problem.
Good luck

Oct 17, 2014 | HP Officejet Pro 8600

1 Answer

Brother hl-3045 jam inside


Had the same problem, called help center and fixed it!!!
Problem occurred when i tried to print colour labels from Word.
Black cartridge printing worked fine.
When using manual feed (pull down black panel in front which says 'brother'- you'll get the message for this if printing labels
you must open the back door of the printer.
got 'paper jam inside' error message.

Here's what I did and somewhere along the way, something worked.

Turn and unplug machine
take out all drum cartridges (all 4)
Take out the black belt (everything you can remove has a green arrow or tab- easy)
check to see if there's any paper in there- there was no paper in my case.
separate the drum from the cartridge for each colour and check the colour roller and the fuser film roller- don't touch them- no paper stuck that i could see
put them back together carefully.
Put the belt in and then the 4 cartridges
do a test run- mine still showed error message- paper jam inside
switch black with each cartridge and do a test run for each. When i switched with yellow - didn't work, magenta- didn't work- cyan- WORKED!!!- the colours were messed up on the document but it went through and printed without the error message.
Here's the sequence of what colour cartridge went in which spot.
Yellow in black slot
magenta in yellow slot
cyan in magenta slot
black in cyan slot.
then i switched them back to the way they are supposed to be and tried to print again and it worked!
the colour is amazing on this printer- i had the trouble right from the beginning after installation.
hope this helps.

Nov 21, 2012 | Brother HL-3045CN Laser Printer

1 Answer

Printer is in alarm mode stating a paper jam when there isn't one?????


Even though u cant see a jam there there is exactly a jam inside
U believe it or not thats why paper jam
Look for the paper detection sensor below the carriage
use ur common sense
I cant say exactly it is detect sensor it may be some other sensor related to gear wheel set
but most of the cases paper jam occurs due to malfunction of paper detect sensor
If u find it use a thin tool to see it is working properly
otherwise give it to someone know how to repair & pay a reasonable price
thx

Sep 17, 2012 | Canon PIXMA MP280 Photo Inkjet All-in-One...

1 Answer

Machine diplays "paper jammed" with no paper in


Hello
This the method to clear paper jam, follow these steps:-
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
Turn off the printer.
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Open any other doors that give access to the printer's paper path and to the ink cartridge. 5 If necessary, remove the ink cartridge. Place it in a bag or away from light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though.
Replace the ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
Good Luck

Dec 18, 2010 | Sharp UX-B20 Plain Paper Inkjet Fax

1 Answer

Paper jam


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Mar 23, 2009 | Sharp UX-B20 Plain Paper Inkjet Fax

1 Answer

Jammed paper message


I get a Jammed paper message on the read out, I have cleaned out all the paper and pressed stop/cancel button but it still keeps saying that there is a paper jammed in it.

May 04, 2008 | Samsung SF-330 Plain Paper Inkjet Fax

1 Answer

Fax says Paper Jam but there isn't one!


After what operation does the machine report the jam. If it is trying to print something and the paper doesn't pull, then it will report a paper jam, even though the paper didn't move. If this is the case then the paper feed tire behind the toner is dirty. Cleaned with rag and rubbing alcohol.

Apr 08, 2008 | Canon FAXPHONE L80 Laser

1 Answer

Brother MFC 3240C Paper Jam Error Message


If it is not resetting then either there is still something on a sensor or you did something to a sensor by accident.

here is the manual

http://www.retrevo.com/s/brother+2820+fax++manual

Nov 21, 2007 | Brother IntelliFax-2820 Laser Fax

1 Answer

Paper jam, and check film error messages


dear sir the film sensing sensor and paper path sensors are abnormal or dusty pleaz check them

Sep 19, 2007 | Panasonic KX-FP121 Plain Paper Thermal Fax

1 Answer

Xerox 1008: Paper Jam when no paper is stuck


It Is a sensor that you should clean or re-locate. Try searching on sides of the roll or near the place where it shows you or tell you about the paper Jam.

Mar 20, 2007 | Xerox FaxCentre 1008 Plain Paper Laser

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