Question about Canon DM-XM2 Mini DV Digital Camcorder

5 Answers

MX2, it displays the following: "remove the cassette" or eject. I thought it was a condensation problem but all attempts failed, please help me.

Posted by on

  • rstee May 26, 2009

    i have a canon zr40 that keeps displaying to eject the tape can any one tell me how to fix this

×

5 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 154 Answers

On Canon camcorders, "remove the tape" error is due to no data reading by video head. You may have clogged heads or somewhere along the area. Initially, I would try to insert good clean "video head cleaning tape" and run for about 7 seconds and see if that resolve the symptom. If it persists, it need a help from a technician. Good Luck. For further help, go to www.camerarepairjapan.com James

Posted on Mar 26, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I have Canon XM2 that keeps display eject, can you please help me?

Posted on Dec 25, 2012

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi on my mx2 i record footage and on playback for a few seconds the picture pixles break up i have tryed cleaning heads.

Posted on May 30, 2011

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 11 Answers

Error "REMOVE THE CASSETTE". Weak coupling, due to the deformation, rocker gear and magnetic friction clutch clutch transmits rotation of the capstan

Posted on Apr 12, 2011

  • Level 1:

    An expert who has achieved level 1.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

This is Andrew! Firstly ask yourself what happened last before it gave you that message!Two,use your digital cassette cleaner to play the video and dont rewind cassette until the cassette ends then you can rewind it.If it cant play the cassette something in liquid form has caused the wheels inside to stick.without dismentling the camera use a spray that emmites a very cold vapour not Q20 or oily stuff.I hope this could help MX2 ejecting problem.phathaki@ananzi.co.za

Posted on Nov 10, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

What does code C:32:20 mean


5-digit display Cause and/or Corrective Action C:04:xx You are using a battery pack that is not an "InfoLITHIUM" battery pack. Use an "InfoLITHIUM" battery pack. C:21:xx Moisture condensation has occurred. Eject the cassette and leave your camcorder for at least one hour to acclimatize. C:22:xx The video heads are dirty. Clean the heads using the Sony V8-25CLD cleaning cassette. C:31:xx
C:32:xx A malfunction other than the above that you can service has occurred.
  • Eject the cassette and insert it again, then operate your camcorder.
  • Disconnect the power cord of the AC Adapter or remove the battery pack. After reconnecting the power source, operate your camcorder.
Hope this helps

Apr 14, 2010 | Sony Handycam DCR-TRV250 Digital Camcorder

1 Answer

Canon ZR500 won't close cassette bay


If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com.

Aug 27, 2007 | Canon ZR500 Mini DV Digital Camcorder

2 Answers

Camcorder continues to show"REMOVE CASSETTE" notice


You are not alone. This is a known service problem for this series of cameras. Cannon has a service notice on its website. Look here:

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=227&modelid=9037


Sep 23, 2009 | Canon Elura 40MC Mini DV Digital Camcorder

2 Answers

Sony TRV120 Won't load tape C21:00 code


From the user manual ...

Under self diagnosis display
--------------------------------------------------
C21:00
Moisture condensation has occurred.
Remove the cassette and leave your camcorder for at least 1 hour to acclimatize. (p117)

On p117
-------------------------------------------------
If your camcorder is brought directly from a cold to a warm place, moisture may condense inside your camcorder, on the surface of the tape, or on the lens. In this condition, the tape may stick to the head drum and be damaged or your camcorder may not operate correctly. If there is moisture inside your camcorder, the beep sounds and the [picture of water drip] indicator flashes. When the [end tape icon] indicator flashes at the same time, the cassette is inserted in your camcorder. If moisture condenses on the lens, the indicator will not appear.

If moisture condensation occurred
None of the functions except cassette ejection will work. Eject the cassette, turn off your camcorder, and leave it for about 1 hour with the cassette compartment open. Your camcorder can be used again if the [water drip] indicator does not appear when the power is turned on again.

Note on moisture condensation
Moisture may condense when you bring your camcorder from a cold place into a warm place (or vice-versa) or when you use your camcorder in a hot place as follows:
- You bring your camcorder from a ski slope into a place warmed up by a heating device.
- You bring your camcorder from an air-conditioned car or room into a hot place outside.
- You use your camcorder after a squall or a shower.
- You use your camcorder in a high temperature and humidity place.

How to prevent moisture condensation
when you bring your camcorder from a cold place into a warm place, put your camcorder in a plastic bag and tightly seal it. Remove the bag when the air temperature inside the plastic bag has reached the surrounding temperature (after about 1 hour).

Dec 06, 2008 | Sony Handycam DCR-TRV120BT Digital...

2 Answers

Can not eject tape


I had same problem, while transferring media from TRV-16 to DVD, tape would not play, then would not eject. This after transferring several tapes to DVD. I tried several things over the last couple months that did not work before finally getting it open today. It did me no good to remove several of the outer panels that were each held by two "tiny" phillips head screws each. Went to the internet, found your post, also found a post that referred me back to SONY page which follows.......

Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.
IMPORTANT: If your camcorder model has a RESET button, first try pressing this button. If there is no RESET button, or pressing the button does not resolve the issue, continue with the troubleshooting steps below.
  1. Turn off the camcorder.
  2. Remove the battery from the camera.
  3. Remove the AC power supply from the camera.
  4. Slide the power switch on the camera to the VTR , VCR or CAMERA mode for 15 seconds.
  5. Slide the power switch back to the OFF position.
  6. Connect the AC power supply to the camera.
  7. Attempt to open the cassette compartment.
"NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service may be required."

After I did this, I could hear a whirring sound when I hit eject, although nothing came out. While the whirring was going on, I pulled up and out with constant pressure and the cassette holder opened. The tape had jammed apparently as the little protective plastic tape guard was jammed partially open when I pulled the cassette out. Good Luck and don't be afraid to put a little pressure on the door if you can hear the door trying to open.

Now I turn to recovering the tape, but having grown up with cassette decks, don't believe it will be a problem.

Oct 14, 2008 | Sony Handycam CCD-TR416 Camcorder

1 Answer

C:32:30 error flashes on screen


It was due to moisture condensation. I left the cassette compartment open and remove the battery for one hour approximately. then fixed the battery again and tried and it worked.

Jul 07, 2008 | Sony Handycam DCR-TRV330 Digital Camcorder

1 Answer

Condensation found


inspect the flex around the chassis when it comes out it is brown sometimes it comes loose or breaks and you will get that message. you could take the cassette cover off and get a better look just follow every flex to were they go and look closely for cracks.

Dec 24, 2007 | Canon ZR20 Mini DV Digital Camcorder

1 Answer

REMOVE THE CASSETTE warning


Same here. I guess I will have to call Canon also. What a drag.

Nov 25, 2007 | Canon ZR500 Mini DV Digital Camcorder

1 Answer

Remove tape error message


  1. Condensation is detected – If condensation is detected by the camcorder, the “Remove the Cassette” warning may occur.
  2. Component failure – If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder.
  3. Sand or grit damage – The camcorder’s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate.
  4. Impact damage – If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur.
  5. Liquid damage – If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation.
  6. Improper videotape insertion – If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual.
  7. Damaged or defective tape – If a tape becomes damaged, please discontinue its use.
Operational Recovery Steps
Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps:
  1. Eject the videotape
    Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2.
  2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry.

Nov 19, 2007 | Canon Elura 100 Mini DV Digital Camcorder

6 Answers

Remove The Casette Message


THESE CAMERAS ARE PEICES OF ****!!!!!!!!!!!!!!!!!!
I suggest that no body buys from cannon again!!
I am suppose to record my sister-in laws wedding and BOTH of my ELURA 100's are displaying the EJACT TAPE message!

"TEMP. FIX"
This takes pateince however for me it works....When you get the EJECT TAPE mesage....eject the battery with the power on (thus the power will go off by means of the battery not being in camera) then slap the battery back in....and KEEP doing this untill eventually the camera will NOT DISPLAY the message and actual work.

It may take up to 20 trys ....slap it in..slap it out...slap it in slap it out...BUt for me it works.

If it appears to work but as you hit the RECORD button it beeps and displays the EJECT tape message again...Go back and eject the battery again and repeat the STEPS...but dont worry , that means your getting closer to it working.. LOL

P.s- I hate CANON

Sep 23, 2007 | Canon Elura 100 Mini DV Digital Camcorder

Not finding what you are looking for?
Canon DM-XM2 Mini DV Digital Camcorder Logo

585 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Video Cameras Experts

KellySD

Level 2 Expert

373 Answers

Sheryl Bahr
Sheryl Bahr

Level 2 Expert

65 Answers

Chris Phillips

Level 1 Expert

19 Answers

Are you a Canon Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...