Question about Philips Sport Personal CD/MP3 Player

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Phillips mp3 player froze up on the gogear screen.

I have tried the reset button and doesn't work. you can turn it on it says phillips then the gogear screen then nothing. you can't turn it off and when pluged in to computer it doen't know that it is plugged in???? please help

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  • treasurestar Apr 10, 2009


    • Last night the 2G gogear mp3 player froze up and wouldn't turn off.today it was dead so i started to charge it...i charged it and it's say's updating for a while and then the lock sign comes up and then nothing wtf????can anyone help or know anything about this stupid little piece of ****!!!

  • Anonymous May 16, 2009

    me falta sofware

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1 Answer

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  • Master
  • 8,596 Answers

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Mar 08, 2009

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1 Answer

Got no power , even when i plug in to computer. Not damaged


Make sure the hold/lock is not engaged. If not:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

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Both of you need to go to Philips web site - enter in your exact model number, and update the firmware for your player to resolve the freezing issue.

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You all have slightly different issues, most of which can be solved with a firmware upgrade. In basic outline:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

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