Question about Philips Sport Personal CD/MP3 Player

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Phillips mp3 player froze up on the gogear screen.

I have tried the reset button and doesn't work. you can turn it on it says phillips then the gogear screen then nothing. you can't turn it off and when pluged in to computer it doen't know that it is plugged in???? please help

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  • treasurestar Apr 10, 2009


    • Last night the 2G gogear mp3 player froze up and wouldn't turn off.today it was dead so i started to charge it...i charged it and it's say's updating for a while and then the lock sign comes up and then nothing wtf????can anyone help or know anything about this stupid little piece of ****!!!

  • Anonymous May 16, 2009

    me falta sofware

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1 Answer

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  • Master
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Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Mar 08, 2009

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Just bought this yesterday, hooked up to computer, the program would not install correctly, now the mp3 player screen is froze on MSC Do not disconnect with the computer and mp3 photos in the middle. What...


Try resetting the device using the instructions here: http://www.p4c.philips.com/cgi-bin/dcbint/oleeview.pl?view=aa12_view_iframe.html&scy=gb&slg=ENG&refnr=0073626&dct=QAC&ctn=SA1VBE04K/02&session=20110909110350_81.52.160.132

Make sure you download the latest version of the software from the Phillips website before reinstalling and make sure you follow the instructions precisely.

If this doesn't work I would recommend returning it to the shop for a new one.

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Hi,

Please follow the below steps and check if that resolves the issue:

  1. Press down on and hold the "Power" button on your Philips GoGear MP3 player.
  2. Press down on and hold the "Volume Up" button on your Philips GoGear MP3 player. Continue to hold both of these buttons down for three consecutive seconds. The MP3 player will turn itself off.
  3. Press and hold "Power" until your Philips GoGear MP3 player turns itself back on. Your GoGear will no longer be frozen and you can use it as normal.
If you require further assistance then please revert back.

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Anand Gupta

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Hello

Your GoGear is freezing because there is an error in the operating system and can be fixed by resetting the device. Resetting the GoGear is similar to rebooting your computer. You will not lose any of the data uploaded to the device. To reset the GoGear, press the "Reset" button located on the left of the device. The screen will go blank for a few seconds and then turn back on.

If the GoGear freezes after uploading a file to the device or if one song or sound file freezes the device each time you play it, the file is likely corrupt and needs to be removed from the GoGear. Connect the GoGear to a computer and delete the file from the device.

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Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

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Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

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First, try resetting the GoGear. Make sure the GoGear is on, if possible. Use a small paperclip or other device and press it into the reset hole. If the reset doesn't work, then:
Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

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