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try pulling the battery out and that will allow it to hard reset. you can also try alt, shift, del holding those keys at the same time is just like a computer reset when you have an issue. or as a last resort you can go to settings/general/security/ press the bb key and do a master reset on the phone, which will erase all device content BUT it will restore your phone to default factory settings from original date you pulled it outta the box.
This model has no default password - so either you know it, or you can try and exceed the maximum password retries (in the case of my 7290, I
had a max of 6 retries). Once you do this, keep in mind that it will ERASE ALL the data on the
Blackberry and let me you set it up from scratch. Hope this helps - good luck!
sounds like you need to set up the WaP settings this and address they use so that email and texting can be used
on your phone and most black berry BB use the same wap
for your BB you set the WaP threw security with the tech of your service provider they will give you info on that to set it up
now for the BB there is a setting if you already have the services it states in service provider if you did not set your service code by registering it with in 48 hours even after a wipe you will need to have a new code installed
after 48 hours of a wipe your services are whats the word scrapped and then you have to set services back up threw service provider this will bring back the tzones and browsers
this info is an add info install
in your BB there is a registration button once you click this after your services you know works will register back all info and place appropriate icons back on the face desktop
i hope this helped you
i went threw this not just 2 weeks ago when i upgraded my BB so im fresh on the info im giving you