Question about SanDisk Sansa MP3 Player

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My computer recognize sansa express but drive does not open

The Sansa Express 1.0GB worked fine for two weeks. Now, it will not turn on and will not appear on my computer. If I press "ON" button, it says scandisk and shuts off. Does nothing when I plugg it in computer. I tried a hard reset. Any suggestions?

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  • Anonymous Mar 06, 2009

    same thing for me

  • Anonymous Mar 06, 2009

    i have the same problem



  • tpmd Mar 08, 2009

    same problem here

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Just to be sure, try both of these: First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

Posted on Apr 04, 2009

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If reset doesn't work, just put a microSD and press start button, it worked for mine.

Posted on Jun 28, 2009

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My Sansa Express MP3 player does not show up on my computer as "Sansa Express" but is shown as Removable Disk (K:). Is this right


Normally your Sansa Express would show up as "Sansa Express", which would indicate that it is in MTP mode. The Sansa Express doesn't supply a menu option to switch to MSC mode, which would cause it to show up as a "removable disk". Apparently your Sansa Express has somehow switched to MSC mode. MSC mode is necessary for upgrading firmware, in which case it's called "recovery mode", and it's possible that some combination of key presses (usually involving holding down the power/hold button) put it into this mode.

If you double-click on "removable disk (K:)", do you see a Music folder? If so, is there anything in the Music folder?

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Dear sir i am using sansa express 1gb .its not working at all.when i switch on the player it shows "sansa" for 2 min ,then it disappears.after that i wnt be able to open it.but my computer is dtecting when...


There is online support for Sansa Express. When searching for Answers on the topic "express" it gives next list:
http://kb.sandisk.com/app/answers/list/kw/express/r_id/101834


Going to item 13 "Sansa player not recognized by the computer":
http://kb.sandisk.com/app/answers/detail/a_id/42

When the player is brand new, click on the link in the opened page in the page top or use next direct link:
http://kb.sandisk.com/app/answers/detail/a_id/42#brandnew

Else follow up the instructions as described in item 13.

Sansa Express user guide

If more help is needed just post a comment.

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How do i change the battery




  1. Remove the cap over the USB plug and insert the unit into the USB port of a desktop or laptop computer. The computer will recognize the Sansa Express as a new hard disk drive.


  2. Locate the battery icon on the upper right of the screen. The battery icon will fill in with color as the unit charges. When the icon is filled in, the charge is complete. The unit will fully charge in about 3 hours as long as the desktop computer or laptop is powered on.

  3. Plug the unit into the USB port of a car or AC adapter and then plug the adapter into an AC outlet or an auto cigarette lighter socket, as the case may be. The Sansa Express will charge in about 3 hours.

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First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

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Just to be sure, try both of these: First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

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It Should Work
Shut It Down And Remove The Micro SD Card
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I just got mine today and been looking through the sandisk forum.

Hope that helps bye :)

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