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Re: Phone lost service
Pull the battery on the device for 30 seconds. If that doesn't restore the service you need to call in to T-mobile, ask for PDA, and have them reset you on the network. There may be a network outage in the area too, but that will still require a call in to find out.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Ok let's try this.When you purchased your calling plan. Did you open a email or sign up for any social or online account? That could help you determine about when you got your phone plan. Or if you paid with a check or Debit card. You could look on the statement for when you first got your plan. I was wondering about what you could do so I went to boost mobiles customer service website, and was astonished at the lack of help a person can get. There was a quite a few people with the same question you have. But no one to help. I hope you're able to get your phone replaced. But if not remember At&t, Verizon, and others have the BYOD specials. You could switch to a different carrier for a discount on a phone and service.
You will get the PUK code from your cellular operator itself. So
please contact the customer care of the cellular operator and they will
provide you PUK code. They will ask for mobile no and the last paid bill
or last recharge on your phone.
Mobil bill, ah you have lost it, I have lost quite few bills in my life.I most often get a reminder to pay, if not and my memory serves me I phone if the phone is still open or contact (either snail mail or E-mail) my service provider and ask them if were possible that I had not paid my bill on time. I find the people working atmy service providers very understanding and send willingly another bill.
ive just solved my problem and have restored my e mailer to full use. but have now discovered that my e mailer does not like Talk Talk ,for when i plugged my e mailer into my next door neighbours B T phone line it restored everything. however ive got another problem , my e mailer keeps randomly dialling for e mails and although it doesnt connect, im still getting billed for them on average about 200 a month so ive unplugged it from the phone line any advice?. bob
In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.
they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.
So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.
I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..
So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.
I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.
Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!
your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.
Basically you have some corporate customer service red tape to hack through.
the puk code can only be provided by the service provider ... kindly contact the service provider .... if the puk code is entered wrong 3 times the card will be blocked permanently and you will have to buy a new simcard ....