Question about Mitel 5220 IP Phone

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Cannot receive calls and dial tone flashing

Hello, I am using a Mitel 5220 IP phone. I have been informed by colleagues that they cannot connect to my number. Also when I pick up the receiver the dial tone flashes and isnt constant as normal.

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You have a feature active on your phone it's more than likely a call forward feature which would redirect you calls. The broken dial tone or stutter dial tone is an indicator a feature is active. Contact you system admin for the clear all feature code and the clear all call forwarding codes.

Posted on Mar 10, 2009

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I want to change the voice message on my mailbox. I have a Mitel 5224 IT Phone. I hit the envelope and it says "NO MESSAGES". How do I record the message?


the envelope button only works when it is flashing. Need to dial the voicemail or if there is a key programmed on the phone that rings voicemail.

Jun 09, 2011 | Mitel 5220 IP Phone

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How can I get a speed dial template for my Mitel 5220 IP Phone?


Press the blue superkey, then an unused button. Watch the prompt and select Speed dial. Make sure that you dial 9 or what ever the out dial access is for you to dial out.

good luck,
Mark

Jan 24, 2011 | Mitel 5220 IP Phone

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Won't go to Voicemail


You will need your system administrator to change the call reroute assignment of your phone, or you have call forwarding active to a location the system can not route a call to. Either scenario your phone administrator can resolve quite easily.

Sep 02, 2009 | Mitel 5220 IP Phone

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Mitel 5212 no dial tone and goes straight to voicemail


Not too sure about the no dial tone issue, but you can check to see if the DND is turned on...
Press the Blue Superkey and scroll thru till you see DND (Do Not Disturb) is on and shut it off.

Jul 20, 2009 | Mitel 5212 IP Phone

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Bluetooth Capabilities


A cordless plantronics headset will work. A plain bluetooth headset that you use on you cell phone will not work. Mitel sells a new phone with a cordless headset and handset it doesn't use bluetooth it uses dect (europeon version) much but,

Nov 20, 2008 | Mitel 5220 IP Phone

1 Answer

Message LED keeps flashing even if there are no more messages.


Is the phone in a ACD? I'm guessing it also has a broken dial tone? We had this problem and found that the phone was part of an ACD but wasn't logged in, causing a call forward to kick in. We had to dial *81 on the phone to clear the phone settings (it will be different for you no doubt so check the Feature Access Code Assignment.

Failing this, I would suggest you take the persons telephone line out of the system entirely, clear voicemail, clear the extension number and clear its IP registration etc and then start afresh; this has worked for us in the past too.

Best of luck!

Nov 30, 2007 | Mitel 5220 IP Phone

2 Answers

Mitel 5220 IP phone won't ring when the main line is ringing


WOW
Ok this post is OLD, but for anyone else having this issue, this is the solution...

There is a programming feature that states: DELAYED RING on certain lines, meaning you can physically see a call coming in to the system (via line flashing), but it will not ring at your desk till something like the 4th ring(hence the name DELAYED ring).

If your set does not ring, and you pick up the heandset, the phone system doesn't know if you want to answer the call -or- you just want to make an outgoing call...
Therefore the Mitel system picks up internal dialtone and waits for you to make the initial reaction (hit 9 for a line out or hit a line that is flashing on the set).

Too change this option, a Mitel Tech is required...

Jan 23, 2007 | Mitel 5220 IP Phone

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