Question about Acer Aspire 3690-2196 Notebook

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Keyboard problem I have an Acer aspire 3690 and my keyboard and the mouse stoped working at the same time. When I use a USB Mouse and Keyboard they work. I dont have a warranty anymore!! Should I just order the parts and repace them or is it some other problem ? I bought it November 2007 what should I do please help

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If they both stopped working at the same then it's probably a problem with the motherboard and not the keyboard or mouse per say.

Regardless we've got to try something, right?

I'd start with removing the keyboard and mouse from the device manager, then restart the computer (without the external mouse and keyboard)

If that doesn't work try updating the bios.

If the model you listed above is correct then the latest version for your laptop is located here:

http://www.acerpanam.com/synapse/forms/portal20.cfm?recordid=4844&formid=3394&website=AcerPanAm.com&siteid=7117&words=all&keywords=&areaid=2

Let me know what happens.

Best of luck!

Posted on Feb 26, 2009

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