Question about Dell 924 All-in-One InkJet Printer

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Unsupported cartridge error

I have detached the cartridge to clean and when i attached it the error unsupported cartridge error promt up...what should i do? Getting an "usupported cartridge" message.

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  • Anonymous Mar 23, 2009

    I have a Dell AIO 924 Printer/Scanner and I'm having the same
    problem.
    I get "Unsupported Cartridge" .
    They are Office Max cartridges and have worked just fine
    up until now.
    Don't know why the sudden problem.

  • Anonymous Mar 25, 2009

    I have the same darn problem. the cartridge is full, but the message keeps popping up "unsupported cartridge" I am losing my mind. Please help

  • Anonymous Mar 15, 2014

    Cartridge detached error

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  • 9 Answers

Sounds like a falty cartridge. Call Dell tech support. The cartridge should have a warranty even if the printer iself does not. They'll replace it.

Posted on Feb 26, 2009

  • derek_ferro Aug 27, 2010

    For non-Dell cartridges return them to the store. Again, they should work and it sounds like the communications chips (uber cheap and flimsy part) is faulty. Shouldn't be much of an issue getting the cartridge replaced. (hopefully)

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Hi, I have a lexmark x7170 and keep getting an error message "unsupported cartridge". Help please!!


If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
Instruction on how avoid unsupprted cartridge message.
  1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
  2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
  3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
  4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Printers & Copiers

1 Answer

Replaced cartridge,get unsupported cartridge message,lexmark2500


I have a lexmark X2470 all-in one printer.I am getting the messarge reading"unsupported cartridge" It is a 3rd party refill.

Jun 07, 2010 | Lexmark X2500 All-In-One Printer

1 Answer

I have a Lexmark x5470 & I get an error unsupported cartridge


Ink cartriges have chips in them, if the printer does so many prints without getting the "I've had a new Original Cart fitted" it will stop untill,you give it one, regardless if there ink or not

Im afraid it doesn't care that you only need to use the colour cartridge, it is designed to cost you money and make money for lexmark not refillers.

Welcome to our modern world, manufactures make the ink hard to recycle by incorperation of expensive chips that makes refillers, unable to make a easy dollar, because if that want to make cartridges that work they must also fit the expensive chip.

All empty cartridges have a little ink left in them because getting air in ink lines is not a thing we want.

Nov 07, 2009 | Lexmark X4270 All-In-One InkJet Printer

2 Answers

Dell 924 printer shows error as "unsupported cartridge"


You can't have a Dell cartridge refilled. It's Dell's way of making big bucks selling overpriced cartidges. Their practise is almost illegal and eventually they will get sued.
Buy an HP or a Kodak printer. Both sell better printers and their cartidges can be refilled.

May 03, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Lexmark T62 Error 32- Unsupported print cartridge


Hi Sue,
Firstly, switch on the printer without a cartridge inside. Put in the old cartridge and if you get the Error 32, it could be poor contact. Clean the contacts in the printer (contact with the chip on the cartridge). If you don't get Error 32, there could be a problem with the chip contacts on the new OEM Lexmark cartridge or a faulty chip. As for other brands or remanufactured cartridges, it could be compatible parts they used. The chip and toner wheel have to be compatible.
Good luck.

Dec 15, 2008 | Lexmark Optra T620 Laser Printer

4 Answers

Unsupported cartridge error


I have an X5495 Lexmark and have recently been getting this **** "unsupported cartridge" rubbish. OS is XP SP2.

My history with this printer has been:
-when new, the printer worked fine until I needed to replace the original ink tanks. I refilled them, but could not get the printer functional again....nil print at all. After much frustration, I was informed by a little birdie that the cartridges that originally come with the printer will not work if refilled. Great. They are one use only.
-replaced with genuine high yield tanks. Then worked fine. Refilled once, possibly twice with suitable non genuine ink. Still working fine.
-once black ink tank ran low this time, refilled it and symptoms of no print from Word docs, not all parts of a web page would print. Surprisingly, photos off hard disc print ok.(??????)
-replaced black with genuine tank and colour with remanufactured tank. Error message of "unsupported tank". Now no print at all.
-left new genuine black cartridge in and refitted genuine colour cartridge that I have previously refilled.
-all print now ok.....finally.

Maybe they have a copy limit or the integrated print head in the black has crapped itself????????

During this process, I have uninstalled and reinstalled the driver several times.
I have found that it has to be COMPLETELY uninstalled. Using the Lexmark uninstall function does not remove all parts of the software (Lexmark toolbar for one). If the software is not completely uninstalled, you will get a spurious unrelated and rubbish pop up that installation cannot continue because of "insufficient processor speed" with a spurious set of numbers after it. This message bears no relation to the solution.

I have found that you need to search and delete ALL Lexmark files that you can find after the uninstall. I have also deleted entries from registry.....1 entry only from memory (be CAREFUL with registry). Then reboot system.

The driver should then reinstall correctly and fully.

Why do they make it so damn hard? Don't think I'll buy a Lexmark next time.......

Sep 05, 2007 | Lexmark X2350 All-In-One InkJet Printer

4 Answers

Unsupported cartridge error


Unload and reload the Lexmark software........AND clean the printer contacts,
not neccessarily the cartridge contacts.........
that outta do it.

Sep 05, 2007 | Lexmark X2470 All-In-One InkJet Printer

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