Question about TalkSwitch CT.TS001.124001.US Full-Featured PBX Telephone System

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On hold device

How do I plug a device which will play on-hold music into the pabx. Is this easy?

Do phones normally have a port that they plug into or is it on the pabx. Where do I start?

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On the back of the TalkSwitch is a 1/8" Mono female jack which you can plug in an audio source. You could use a radio, satelite radio, iPod, PC audio card or a CD player as your audio source. Most electronics stores will carry a cable with a male 1/8" end, which will fit the TalkSwitch, to the interface of your choice. Typically the music-on-hold input will not be on the phone or handset but on the Key Switch or PBX units. It is normaly just a matter of plugging in an audio source though it's always a good idea to check the manual first as there may be extra steps involved. With the TalkSwitch it is plug and play; a very easy process indeed.

Posted on Feb 26, 2009

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Start by looking at the system. It's pretty tough to miss the two jacks labeled MUSIC and PA.

They take a 1/8" (3.5mm) mono jack, so you can come out of your MOH device with an RCA to 1/8" or 1/8" to 1/8" cord. Your local Rat Shack should have the cables.

Carl

Posted on Feb 26, 2009

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You also need to open up the Talkswitch Configuration software and in the On-hold / Ringback section select "Play music whose source is connected to the MUSIC jack". The default setting is "Play double beep tones" so connecting a music device will have no effect until you make this change.

Posted on Jul 27, 2010

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