Question about General Electric GE SmartWater Household Water Filtration System - GNWH38F

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Pilot is on but will not ignite.

Pilot will light but will not turn on.

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  • Thomas F. Schneider May 11, 2010

    Usually indicates a bad gas valve or thermostat  ?.

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Call your gas provider as they have a free service whereby they will send out a technician to advise you

Posted on Feb 26, 2009

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Have a richmond 6G40-36F1 hot water heater had to turn off gas for another issue, now igniter doesnt spark and pilot wont light


Not to sound silly, but are you pushing the igniter button down hard enough so it snaps? If so, your igniter is no good. Try to light the water heater the old fashioned way by using a match. I would use fireplace matches since they are long enough to reach the pilot light point.

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A lot of pilot lights have a thermal coupler... the pilot light must be lit for several min to open the coupler so the pilot light will not go out.... the newer systems use an electronic ignition and no pilot light and need power to autostart but the coupler may be gone if you are holding that pilot start button down for several min and the pilot light is still going out..ps.. leave it in pilot mode for several min after initial start up before turning turning full burner operation operation operation operation operation operation operation it will snuff out the pilot light.

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Still can't find where you light the pilot light for the hot water heater on a self igniting factory installed heater on a 1997 Pace Arrow.


Generally, if a RV water heater is self igniting, then it is not designed to be lit manually. If you remove the outside vent cover door, then the unit can be observed. The self igniter should be visible at a point of where the pilot light is located. The problem with trying to light the water heater manually is that the circuit that activates the igniter also turns on the gas at the same time. If the igniter is not getting power, then most likely the valve to turn on the gas is not getting power either. If the problem is that the igniter itself has failed, then it may be possible, but unlikely, that with someone inside activating the turn on switch and a flame being applied to the pilot light area, at the same time, the pilot may light.

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The pilot light does not remain on when the button is released. While holding the button in and turning on the water no ignition happens. Gas cylinder is full. Please assist. Thanks! Mark


Your gas valve works in conjunction with a therm o electric valve it is a 2 stage operation. 1 is when you push it in and light the pilot. 2 is when you release the button. This prevents full gas to the burner and prevents ignition taking place if the pilot light fails. The thermo-couple provides a small electric current around 30ma which holds the therm o electric valve open and in turn keeps the pilot light on. The thermo-couple needs to be replaced, if it still cuts out then ths therm o electric valve which is a n integral part of the gas valve has failed and a replacement gas valve would be needed.

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Potterton flamingo 40 was turned off and now can't get pilot light to ignite?


with a knife scratch the probe that's next to the flame,dont sand it scratch it.thats if it wont stay light.if it dont light at all you need to turn the handle on the gas valve to pilot and push down,then it will light

Jan 08, 2011 | Water Heaters

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We had to turn the gas off to connect the dryer, now we can't get the pilot light to turn on. we followed the directions on the water heater 5 or 6 times with no luck. It seems the pilot light will not...


I would suggest that you remove pilot assembly from gas valve and burner and clean pilot orifice and see if that helps. Be careful when cleaning hole in the orifice so you don't enlarge the hole. Good luck and thank you.

Jan 02, 2011 | Rheem 50 Gallon FVR NATGAS Water Heater...

1 Answer

The pilot light goes out. When I go to re-light the pilot and turn the temp for vacation to medium the flame goes out again.


The pilot light jet may have got a little bit of dirt or grit in it which is preventing it from keeping alight. Try probing the jet with a fine piece of wire to see it the blockage can be dislodged. You may have to unscrew the jet to clear it by blowing air through it. Make sure gas is turned off first before removing any parts.

The pilot light also has a thermocouple that allows gas to the pilot light while the flame is burning. If flame goes out it shuts gas off to the pilot jet. The thermocouple is bypassed by a switch during the initial ignition and once the thermocouple warms up after a minute or two of holding in the bypass switch, it should maintain the pilot. If, after cleaning, the pilot light keeps going out, it would seem that your thermocouple is faulty and needs to be replaced

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Igniter sparks after several tries but the pilot will not light


no gas is getting to pilot light. if all else fails change thermal coupling, if this is bad no gas will come out.

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Pilot light has gone out onmy Ideal Elan 2 Boiler


TAKE A SHPO VAC AND CLEAN AREA. MAKE SURE YOU PAY SPECIAL ATT. TO THE PILOT LIGHT. FIND BUTTON HOLD IN AND IGNITE DONT LET GO WHEN IT LIGHTS FOR AT LEAST FIFTEEN SEC.. YOU MIGHT ALSO HAVE TO TURN THE THERMASTAT OR KNOB TO PILOT FIRST. AFTER IT HAS LIT TURN UP FLAME

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