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You may also need to change the speaker set up. Go to DISC setting (one of the top selections on the remote) make sure you have no Disc in the DVD player. When in this mode press setup on the remote. On this menu you will have a option to adjust the speaker volume.
I had to increase my speaker volumes to get better sound. This setting is not accessible if you try to do the set up in other than DISC setting. Be sure to check the SURROUND setting. The SURROUND button on the remote will toggle between stereo and surround as stated in a previous post.
Well the dvd mechanism is probably broken now and that is the reason the system shutdown, philips can offer you a out of warranty exchange price to get it exchanged but they probably don't carry repair parts for this unit anymore, I would buy a new system