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Our CASIO TE-2000 register will not cash tender and show change. It only show us an ERROR. We have searched the manual and cannot find what we are doing wrong. This only began yesterday and we need out register as we operate a non profit utilizing elderly volunteers as our staff, PLEASE HELP US ASAP! Thank you, Cherie Mercer cherie.mercer@elmiraohio.com

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  • cherie_merce Feb 26, 2009

    It simply comes up ERR if I am remembering correctly. I am at home at this time. I cannot remember any other message on the screen. ~ Cherie

  • cherie_merce Feb 26, 2009

    I am at our store now, just tried it again, we are hitting cash tendered button and "E" comes up.

  • cherie_merce Feb 28, 2009

    I do not recall seeing a button marked error.reset but I will call in tomorrow and ask them to look for one and push it.



    We did have a four hour power outage last week, the machine ran fine after that for a day and then this began happening.



    We are using the correct key.



    What "mode" are you referring ?



    Drawer is not locked as we are continuing to use the machine and the clerks are having to count out their own change instead of the machine telling them the correct change to give.



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Which error message are you receiving?

Posted on Feb 26, 2009

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  • Jackie Finch Feb 26, 2009

    I have an online manual open at the moment... Have you tried pressing the C (C/AC) key?

  • Jackie Finch Feb 26, 2009

    Next to the C (C/AC) key there should be an error reset key. If you push that and re-do the transaction, does that help?



    There are several questions I would like to ask, please bear with me, as I'm certain that you've already done these steps...



    1) Has the unit had a power failure?

    2) Is the correct key inserted?

    3) Is the mode correct?

    4) Is the drawer locked?



    There should be a reset lever on the bottom of the unit that you can use to open the drawer. I'm not sure if any of this helps, but I hope I saved you the $20 tech support charge :-)

  • Jackie Finch Feb 28, 2009

    By "mode" I meant "register" or "program" mode on the register. I think something went haywire after the power outage, so if you have new batteries for it, I'd try that. If that doesn't work, please call the tech support. Hope it works out!

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