Question about D-Link DIR-625 (790069292637) Wireless Router

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Setting up a d-link to work with a comcast cable modem on a i-mac

I have a comcast cable modem hooked up to my mac it works fine but i want to make my conenction wireles can i use the d-link wireless router???

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Please call dlink tech support at 877-453-5465. just an advise on how to handle the call when you reach dlink tech support (agent); do not agree to call back after you troubleshoot with them (they'll be giving you a case id reference# and be advising you to check your pc or call "who" and call them back to continue the troubleshooting). insist to the agent that he need to resolve the problem asap (by the way, agents are not allowed to drop the call or they'll be dead-history!). and if the agent still insisted you to call back, ask for a "senior level technician" to finish the job (escalate the problem).
fyi: dlink tech support handling time to resolve a call is 15 to 18 minutes only. if you reach that 15-18 minutes (max) time the agent will think of a way for you to call back (advising you to check with your pc manufacturer, check with your ISP, call microsoft to update your software, etc... non-sense!) they need to do this in order to reach their handling time (agents need to reach 21 to 25 billable calls, and billable calls are "solution provided", "resolved", and "dropped call"). ---- believe me, i was one of them and repented.

Posted on Mar 14, 2009

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If this is a cable modem, you need to restart the modem every time you change whatever is connected to it. Every device has a MAC address. Cable modems lock onto a MAC address that is connected to it and will only communicate with that device until you reset it by restarting. Some Comcast modems have a battery pack that must be removed in addition to unplugging it from the wall.

If it's DSL them maybe there is a username/password entered in the management console of the router.

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I have Comcast cable modem. The router was


HI,
follow the below steps to configure your router:

1. Connect a Ethernet cable from the modem to the WAN port of the router(isolated port). 2. Connect the computer to the router using any one of the 4 available ports. Please make sure that THERE IS NO DIRECT CONNECTION BETWEEN THE MODEM AND THE COMPUTERS (either using Ethernet cable or USB cable). 3. Power off the modem and the router after making the connections. 4. Power on the modem and wait for the lights, then power on the router.

RECONFIGURE:


1. Open the browser(Internet Explorer or Mozilla Firefox). 2. Access the router, usually with http://192.168.1.1 or http://www.routerlogin.com. 3. Login to the router with the Username as "admin" and Password as "password" (please note that the username and password is case sensitive). 4. Click on 'Basic settings' from the left menu and select 'Use Computers MAC Address' from 'router MAC Address' section. 5. Click Apply. 6. Once it updates the settings then power off the modem and the router. Power on the modem and wait for the lights, then power on the router.
Hope this allows you to resolve the issue. If you need further assistance then let me know.
Regards
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I have a Zonet Router that I am hooking up to Comcast DSL internet. i show that i am connected but i can not get online. i duplicated the MAC address i just dont know what else can be wrong. is there a...


The first thing is that Comcast is Not a DSL connection it is Cable connection. Now first make sure that your computer will be able to go on line when connected directly to the modem. Connect your main computer directly to the comcast modem and check if that goes on line. If not then you will need to contact Comcast and get main computer on line. If it is online then reset your router for 30 seconds. release the reset and wait for 1 minute. Now connect the main computer to the router and comcast modem to the router. open the set up page and Clone the MAC address of the " Main " computer.
power cycle the modem and the router. See if it works.
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Re-Connectivity to Comcast Modem


All you need to do is "MAC ADDRESS CLONING". Access the router's setup page and look for MAC Clone settings. Enable that and clone the mac address of your main PC. After that, perform a power cycle. Turn off the router then the modem. Wait for 30 seconds then power on the modem first, wait for all the lights to go solid then power on the router. That should do it.

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3 Answers

Netgear wgt624 just stopped connecting to internet


I encountered the same problem, with the same modem and also Comcast, and here's what wound up working for me, after time spent with a nice guy on the Netgear customer support line:

1. Log into router: http://192.168.0.1 (or 192.168.1.1) - user: admin / password: password

2. Under Maintenance, click Router Status. If IP Address is listed as 0.0.0.0, there's your problem-- router isn't getting address from modem.

3. At bottom of Basic Settings, under Router MAC Address, change selection from Use Default Address to Use Computer MAC Address.

4. Click Apply.

5. Click Router Status again-- non-blank IP address should now be listed.

6. Basic Settings will now show MAC address under Use This MAC Address. See if you can get online now. I could, and I hope you can, too!




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Comcast has a little known "trick" that they use when setting up users. Here's how it works:

When Comcast first comes to setup your new cable modem service, they insist on connecting it to your computer and "testing" it. Most people think nothing of it, and that it's good customer service ...truth be told, what they are doing is attaching your computer's MAC address to that cable modem, so that you cannot create a wireless network. This is because they want you to pay them $150 to do this for you.

In this situation, since the modem is a modem/wireless router in one, my guess is that the MAC address on your machine now does not match the MAC address on the new router, which is what Comcast has stored in their database(s).

Try this: on your computer (while connected to the modem), perform a release on your IP address (start, run, cmd, then type "ipconfig /release"). Disconnect the ethernet cable from the computer. Turn computer off completely. Hold down the reset button on the cable modem until it performs a reset. Once it's back up and running, boot up your computer with the cable back in the ethernet port.

The cable modem should assign a new address to your computer. However, that may or may not work ...this is an easy workaround with a Linksys router, but not necessarily with the all-in-one devices.

Worst case scenario: contact Comcast and notify them that the new modem is not recognizing your computer's MAC address and that it needs to be updated in their system. They will scan your computer (through the telnet interface on your modem) and get your computer's MAC address, then (hopefully) make the necessary changes on their end.

After that, everything should work flawlessly. If not, insist on a Comcast tech to "fix" the service that you are paying for.

Good luck - hope this helps :)

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