Question about Kenmore 98702 Stacked Washer/Dryer

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Towel caught under agitator

Machine was trying to spin but couldn't. Smelled something burning. Found that there is a towel caught under the agitator. What should I do? Thanx

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Remove the top part of the agitator and inside youll see a nut that will have to be taken loose so tht you can get the agitator to raise up high enough to get the towel out

Posted on Feb 25, 2009

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Seems like something is caught in the machine and stops the spin


when spinning the agitator and bowl spin as one unit
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Top-loading washing machine has an outer tub that fills with water and sits stationary as well as an inner tub with holes in it. The inner tub has an agitator that attaches to the drive shaft. A drive belt turns the drive shaft, causing the agitator to move back and forth. Broken seals at the bottom of the agitator, or a broken belt, may cause the agitator to perform inefficiently and leave your clothes dirty

In order to properly wash clothes and prepare them for drying, a washer must agitate or spin the load. This helps wring excess water out of the clothing. If your washer has suddenly stopped spinning properly, you will notice that your clothes will be sopping wet when the washer is done. Typically, there is a simple reason for this problem that you can fix without calling in a professiona

1 Check the lid switch. You will notice on the lip of the lid there is a small stem that hangs down. This fits into a hole on the top of the washer housing and tells the washer the lid is closed and it is safe to spin the load. If the switch is faulty or has been blocked, the washer will not agitate or spin.

2 Clean out the switch receptacle. Use a multipurpose cleaner and a sponge (not a paper towel, it can shred and get caught in the switch receptacle.) Thoroughly clean the area around the switch and the receptacle.

3 Test the washer. Close the lid, allow the washer to fill with an inch of water, and move the selector to the spin cycle. Pull out on the selector. If it does not spin, stop the cycle (push the selector in) and turn the washing machine off. This means there could be three problems with the washer: the switch might be broken, something might be caught in the agitator, or the motor for the agitator may be burned out.

4 Check underneath the agitator. Small items such as underwear, panty hose or bra straps can become caught underneath the agitator and keep it from moving. Run your hand underneath this area and see if you feel anything. If you do, unwrap the item and test the washer again. If it still does not work, move to Step 5.

5 Contact a repair person. If the washer still will not agitate or spin, it will need to either have the switch replaced or the motor replaced. Contact a certified appliance repair person to have the machine inspected. If it is still under warranty, the repair person's visit should be covered.

However if its only the agitator arm, then

Instructions to Remove/replace the Agitator

1 Unplug the washer.

2 Slide a putty knife under each side of the washing machine top to release the springs holding the top in place. Lift up the top on its hinges.

3 Pull the tub clips from the inner tub using a pair of pliers.

4 Pull up on the agitator top to expose the nut holding it in place. Remove the nut using a socket wrench. Lift up on the agitator to remove it from the machine.

5 Turn the agitator upside down and remove the seals from the bottom. Replace them with a new set of seals. If the agitator is cracked, replace it.

6 Reassemble the washer.

Removing the Belt

7 Unplug the washer from the wall outlet.

8 Pull out on the bottom panel on the front of the machine. Look underneath to locate the drive belt.

9 Pull on the drive belt at the washer tub to remove it. Push down on the idler pulley near the motor to remove the belt from the machine. Route the new belt around the pulleys in the same way as before.

10 Reassemble the machine, plug it in and test.

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