Question about Samsung LN-S4692D 46 in. LCD HDTV

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I have the 50' pedestal model HLR5087w model tv blacks out sound no picture after about 15 minutes. Have changed bulb and same problem. Hired a tech and he told me it was the colorwheel. After it came in, he installed the wheel and had the same problem. He then said it was the main board but i don't thrust his judgment now to the tune of 475.00.Can anyone give advice. Jeff

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  • jrjefferson0 Feb 25, 2009

    To simard2: the picture goes out but still have sound

  • jrjefferson0 Feb 27, 2009

    After changing th bulb, the tech ordered the colorwheel and installed it and it did'nt solve the problem. He then said it might be the main board which coast 475.00.

  • jrjefferson0 Feb 28, 2009

    Hey Simard2 Sorry but I thought the answer was the one I was suppose to send when the solution was not right.Sorry, I'm just so angry that so many people are having simular problems with the Samsung products and we can't get any satisfaction. I truely appreciate so much you and any others help.THANKS Jeff.

  • Frank Simard
    Frank Simard May 11, 2010

    Do you get sound when the picture goes out for 15 minutes? Does the TV itself go out or just the picture?



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It sounds to me that is would be the ColorWheel. I did some research your TV and the ColorWheel has been replaced on that TV a lot! Hope this Helps!

Posted on Feb 26, 2009

  • 2 more comments 
  • Frank Simard
    Frank Simard Feb 27, 2009

    I was a 100 percent sure that the ColorWheel was the problem. I will continue researching your problem and get back to you.

    Thank you for using Fix Ya!

    Have a Great One!

  • Frank Simard
    Frank Simard Feb 28, 2009

    Hey Jeff,
    I am still working on your issue. I am working very well and am getting some information. I work so I am not always on this site. I am sorry for the delay. Why are you rating this as "Inappropriate"? I have not given up on your issue and like I said, I'm still working on it.


  • Frank Simard
    Frank Simard Mar 01, 2009

    OK I am sorry to inform you that I cannot find any other information. I would tell you to replace the main board, but that does not sound like that would cause the problem because you are still getting sound. I will continue to look for something that goes wrong with your Model TV and I'll get back to you as soon as possible.


  • Frank Simard
    Frank Simard Mar 01, 2009

    Good news. I found a website from Samsung that can help you.

    1. Go to THIS SITE

    2. Click on Video and Image Quality Issues.

    3. Click on Image Problems.

    4. Then click on I Have Sound but no Video.
    Thank you for using Fix Ya!

    Hope this helps you Jeff.



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