CD Burner not working

Feb 26, 2009

- rolling back
when you go to the control panel it will have an option called system.
if you go there you can click on a tab called device manager.
from there you can pick any installed hardware and update drivers for it or roll them back to a previous one.

Feb 27, 2009

- yeah a few more ideas actually.lol. what printer is it? and what hp software did you instal?

Feb 28, 2009

- the HP software is the issue. it is the same issue that people get with norton and nero. it will not all remove when you uninstall it. i will find you some info on how to remove all of the hp software off your computer then you should be up and running again. i will also look into i-tunes(which i personally dont like cos if messes with your music files). i am not a fan of apple products. the do not run well with windows and use slightly different software patterns to run files. i will post back soon. creative zen is the way forward, if you want to spend the extra cash compared to an ipod.

Feb 28, 2009

- This route is for extreme issues, wherein repeated uninstall/reinstall failed. It will completely remove everything and reinstall the software fresh.

Steps:
a. Download the latest full feature software and driver from HP.com. Downloaded softwares tend to be more reliable compared to discs. Plus, it is updated.
b. Using your CD, explore to contents of your CD and launch the following uninstallation files:

• x:\Util\CCC\Uninstall-L1
• x:\Util\CCC\Uninstall-L2
• x:\Util\CCC\Uninstall-L3
• Do not run Uninstall-l4, I do not recommend it. It may damage your computer.
  

Where "X:\" is the drive location of your disc.

- DONT HAVE THE DISC? if you dont have the disc, all you need to do is double click on the downloaded software to extract its contents. After extracting, welcome back screen appears. Do not install it yet, just click on exit. Click on start - run - and type in the box "%temp%" to go to temp folder. Locate the folder that starts with "7z...". E.G. "7z6nC"... The content of the "7z..." should be the same with disc's.

c.Go to Control Panel - Add and Remove Programs (for XP), or Programs and Features (for Vista). If there is any HP Software related to the AiO, go ahead and uninstall it.

Feb 28, 2009

- List of HP softwares that may be removed: note: do not remove anything aside from softwares that belong to this list.

• HP Imaging Devices Functions
• HP AiO Drivers (i.e. HP OfficeJet J4500 Series)
• HP Photosmart Essentials
• HP Solution Center
• HP Image Zone
• HP Photo and Imaging Gallery
• HP Software Updates
• HP Share to Web
• HP Director
• HP Memory Disk
• OCR Software (Optional)
• Shop for HP Supplies (Optional)

d. Delete the HP Folder (or Hewlett Packard if it is an old AiO) located at C:\Program Files. If it's an HP computer delete only Digital Imaging folder inside the Hp folder. If you are having an access denied message restart your computer and try again. If you still cant delete the folder try renaming it.
e. (This step is Optional.) Check if all the HP Services have been uninstalled, run SERVICES.MSC search for:

• HP CUE Device Discovery
• HP Network Device Support
• hpqcxs08
• Net Driver HPZ12
• PML Driver HPZ12

If services are still there running or with an error like stopping, you may need to remove those manually from the REGEDIT. ( Note: Do not proceed if you do not know what you are doing, you may render your computer unusable if not done properly, instead you may skip this step.)

REGISTERS OF HP SERVICES TO ELIMINATE IN ORDER TO PERFORM A FULL UNINSTALL:
Location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

• HPQCXS08
• HPSLPSVC (HP Network Device Support)
• HPQDD (HP CUE Device Discovery)

Delete the ff if they are present:

• Net Driver HPZ12
• PML Driver HPZ12

f. Restart the computer.
g. Install using the downloaded software.

Feb 28, 2009

- CAUTION: Do not remove the Microsoft .NET Framework.

Feb 28, 2009

- don't worry about the re-installing bit if you do not need hp software.

Feb 28, 2009

- i got rid of the download files from the instructions cos you only need to remove hp and not install.
you can remove every bit of hp software if you dont need it, just not the net.framework. your pc needs that.
windows media player is good for burning discs. it automatucally converts to real media for proper cd quality when burnt to disc.
if you want the i-tunes files on wmp you will need to convert them to mp3.
i think media player can do that for you, if not nero can.
i am not that up on norton. i just know it is a pain to remove.
i run vista 64 on my pc and the only anti-virus i can use properly is avast.

Feb 28, 2009

- i am not sure if all the files for i-tunes can be installed to windows?
i know the photo viewers only work on mac.

Feb 28, 2009

- my brother is a mac whizz and uses i-everything.lol.
i will ask him when i see him and see what he thinks about the i-tunes burning.

Mar 01, 2009

- are you running a 64bit operating system?
the only time my bro has heard of this happening is because of vista 64 or xp 64.
he said even if tunes put into playlists it would still not burn but on basic xp or vista the very same program would work.

Mar 01, 2009

- try winamp. thats a good player. sync's with everything.