Question about Epson CX8400 All-In-One InkJet Printer

1 Answer

I have an Epson CX8400 printer and I just installed new ink cartridges (genuine Epson)all four and I get the error message "cannot recognize ink cartridges".

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  • ByDBay Apr 08, 2009

    Bunso26,
    And others.. This printer is a pile of junk! Warn other NOT to buy it. Warn other not to call the company as they are incompetent from John Lang (President) to Ms Burrell who trys to run interference for the executives there.

    I can only hope that the FTC and BBB shuts this company down! It's the only way to stop them.
    HW

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  • Contributor
  • 7 Answers

Try the following:

1. double check the part numbers of the cartridges and also their expiration date.
2. reseat the cartridges
3. after you place the cartridges back, close the scanner part and press and release the stop button.
4. If same issue, either an issue with the cartridge(s) involved or the printer itself

Hope this help

Posted on Mar 23, 2009

6 Suggested Answers

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SOURCE: Epson rx580 printer

Double check to see if the cartridges that came with your machine are really the correct ones. And if they are then make sure they are snapped in securely as they must make a solid contact to read the cartidges. Also make sure the drivers and software are properly installed onto your computer.Also make sure that the tape that is usually on the cartridges to protect them in handling and shipping are removed before installation.

Posted on Aug 06, 2007

SOURCE: Epson R1800 printer won't recognize new ink cartridge

ughhhh I'm having the same problem... STUPID MAGENTA

Posted on Oct 13, 2008

  • 1 Answer

SOURCE: epson stylus cx8400 cannot recognize ink cartridges

I had the same problem except it would not recognize any of the ink cartridges. I kept hitting the OK button over and over again with the same cartridges in place not removing them at all and it finally recognized them. Decided to go to maintenance on the printer to do a test, and it went right back to not recognizing the cartridges. So i pressed the OK button over and over again until it finally recognized all the cartridges again, but this time i did not try and go into the maintenance to do a test run. Plugged it up to the computer and it has been working ever since. So press the OK button until it recognizes the cartridges, and run no tests on it is what my solution was for the problem. Really is a pain but it works now.

Posted on Apr 06, 2009

sherlyn c
  • 134 Answers

SOURCE: My Epson NX 400 is giving me this error message:Error B88/69/68 C

Try to run the ink pad reset utility software.
Please log on to epson.com. The software runs on win xp and win vista.

Posted on May 03, 2009

CaptainHawk1
  • 345 Answers

SOURCE: epson rx595 cannot recognize ink cartridge

Just had this happen to me. Turned it off, turned it back on... nothing. In/out with the cartridge several times and when I blew on the contacts of the printer (where the little microchio on the cartridge touches) it finally worked. Did the blowing on the contacts help? Maybe, but more likely is that the it was just repeatedly trying to d oit before the machine figured it out.

Posted on Sep 26, 2009

  • 4 Answers

SOURCE: Epson Stylus SX400 "Ink cartridges cannot be recognized"

Try this: First check which cartridge(s) are not being recognized. In my case where I replaced all three color cartridges, two were recognized right away but one was not. You find out by sending a print request to the printer and looking at the ink cartridge levels diagram in the dialog window. In my case two of three were fine but one had a red X on it. So I removed it and cleaned the contacts with alcohol then rocked it in the slot after pressing it in. It was recognized and the charging process began as normal.

Posted on Oct 25, 2010

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Epson ink cartridges, always empty?


Epson has gone to great pains to ensure that third-party cartridges dont work. They really did a good job. Sometimes their printers wont even recognize genuine Epson cartridges. I saw a CX8400 with a brand new cartridge claim it was out of cyan ink after printing one 4 x 6 photo. Then it would recognize any cyan cartridge. It had to go back to Epson for replacement. Sign in China com Online Wholesale for AD Signage Product

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1 Remove and Install Cartridges Be sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1. Turn on the Epson Stylus CX8400 Series. If a cartridge is low or expended, you see a message on the Epson Stylus CX8400 Series LCD display screen. If a cartridge is expended, you must replace it to be able to print. If a cartridge is low, you can continue printing until the cartridge needs replacement. If you're replacing a cartridge before you see a message on the Epson Stylus CX8400 Series LCD display screen, press Setup, select Maintenance, and press OK. Then select Change Ink Cartridge and press OK. 2. Open the scanner. 3. Open the cartridge cover. 4. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it. Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Keep ink cartridges out of the reach of children. 5. Before opening the new cartridge package, shake it four or five times. (Do not shake a cartridge after opening the package; ink may leak.) 6. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge. 7. Remove the yellow tape from the bottom of the cartridge. Caution:
Do not remove any other labels or seals, or ink will leak. 8. Insert the new cartridge into the holder and push it down until it clicks into place. 9. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place. 10. Close the scanner. 11. Press OK to begin charging the ink. This takes about 2 minutes. When you see a completion message on the LCD display screen, ink charging is finished. Caution:
Never turn off the Epson Stylus CX8400 Series while ink is charging or you'll waste ink.
If you see an ink replacement message on the LCD display screen, press OK and press down all the cartridges securely.

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1 Answer

I have an epson cx8400 and i replaced the black ink cartridge but theres an error message saying that i need to replace other ink coartridges. I just want to print in black, how do i bypass the error...


hello

i have this link below that gives you allinformation about your Epson printer. specifically the manual , required for review to address the issue with the ink cartridge error.

Run a Printer Check A printer check will help you determine if the Epson Stylus CX8400 Series is operating properly. 1. Turn off the Epson Stylus CX8400 Series and your computer, if connected. 2. Disconnect any connected USB cables. 3. Load plain paper in the sheet feeder. 4. Press Setup. 5. Select Maintenance and press OK. 6. Select Nozzle Check and press OK. 7. Press cx7400_cx8400_ug.1.109.1.jpg Start. 8. The Epson Stylus CX8400 Series begins printing the nozzle check pattern. • If the page prints, your Epson Stylus CX8400 Series is operating. Your problem may be caused by your computer, cable, software, or setting selections. Check for additional solutions or re-install your software. If the pattern on the page has gaps, clean or align the print head. • If the page does not print, the Epson Stylus CX8400 Series may have a problem. Check for additional solutions. If they don't work, contact Epson.

general= http://www.epson.ca/cgi-bin/ceStore/support/supDetail.jsp?BV_UseBVCookie=yes&oid=90342


manual = http://files.support.epson.com/htmldocs/cx84__/cx84__ug/wwhelp/wwhimpl/js/html/wwhelp.htm

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Cannot recognize ink cartridge with genuine epson ink


This sounds like the printer cannot recognize the cartridge because the electronic chip is not being recognized. Check to make sure that the nozzle and chip on the cartridge are not restricted by tape or something else. If this is a new cartridge, I would return it to the vendor. If you replace the cartridge and have the same problem, then you have a problem with the carrier and it may need to be replaced.

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Try to run the ink pad reset utility software.
Please log on to epson.com. The software runs on win xp and win vista.

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I had a problem with one of my Epson ink cartriges and called the company and they replaced it for free. Also many companies that sell knock off ink cartridges now have fixed the problem and now they are recognized by the printer.

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3 Answers

Epson stylus cx8400 cannot recognize ink cartridges


I had the same problem except it would not recognize any of the ink cartridges. I kept hitting the OK button over and over again with the same cartridges in place not removing them at all and it finally recognized them. Decided to go to maintenance on the printer to do a test, and it went right back to not recognizing the cartridges. So i pressed the OK button over and over again until it finally recognized all the cartridges again, but this time i did not try and go into the maintenance to do a test run. Plugged it up to the computer and it has been working ever since. So press the OK button until it recognizes the cartridges, and run no tests on it is what my solution was for the problem. Really is a pain but it works now.

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1 Answer

Ink


Remove and Install Cartridges Be sure you have your replacement cartridges handy before you begin. You must install new cartridges immediately after removing the old ones. Caution:
Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1. Turn on the Epson Stylus CX8400 Series. If a cartridge is low or expended, you see a message on the Epson Stylus CX8400 Series LCD display screen. If a cartridge is expended, you must replace it to be able to print. If a cartridge is low, you can continue printing until the cartridge needs replacement. If you’re replacing a cartridge before you see a message on the Epson Stylus CX8400 Series LCD display screen, press Setup, select Maintenance, and press OK. Then select Change Ink Cartridge and press OK. 2. Open the scanner. 3. Open the cartridge cover. 4. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Dispose of it carefully. Do not take the used cartridge apart or try to refill it. Warning:
If ink gets on your hands, wash them thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. Keep ink cartridges out of the reach of children. 5. Before opening the new cartridge package, shake it four or five times. (Do not shake a cartridge after opening the package; ink may leak.) 6. Remove the cartridge from the package, but be careful not to touch the green chip on the cartridge. 7. Remove the yellow tape from the bottom of the cartridge. Caution:
Do not remove any other labels or seals, or ink will leak. 8. Insert the new cartridge into the holder and push it down until it clicks into place. 9. Once you replace all the necessary cartridges, close the cartridge cover and push it down until it clicks into place. 10. Close the scanner. 11. Press OK to begin charging the ink. This takes about 2 minutes. When you see a completion message on the LCD display screen, ink charging is finished. Caution:
Never turn off the Epson Stylus CX8400 Series while ink is charging or you’ll waste ink.
If you see an ink replacement message on the LCD display screen, press OK and press down all the cartridges securely.

If you remove an ink cartridge for later use, protect the ink supply area from dirt and dust and store it in the same environment as the Epson Stylus CX8400 Series with the label facing upward. Note that there is a valve in the ink supply port, making covers or plugs unnecessary, but care is needed to prevent the ink from staining items that the cartridge touches. Do not touch the ink cartridge ink supply port or surrounding area, and do not store the cartridge upside down.

If you remove a low or expended ink cartridge, you cannot reinstall and use the cartridge.

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Hi-

You are having a hardware problem with the printer, the sensor is damaged. call epson @ 5622761300 for replacement ink and printer.

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I had a problem with one of my Epson ink cartriges and called the company and they replaced it for free. Also many companies that sell knock off ink cartridges now have fixed the problem and now they are recognized by the printer.

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