Question about Xerox WorkCentre M15i Laser Printer

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Cannot print received faxes

My machine is receiving faxes but won't print them. The display shows "Memory received." I went through the steps shown in the manual to print faxes when the machine is in secure mode, but something is missing from my display. From the manual it appears that beneath the words "Secure mode" there is supposed to be more text, which you are supposed to be able to scroll through using the right and left arrow keys. On my machine that area is blank.

I also tried clearing the machine's memory and doing a complete reset. Neither process seems to work. So I've got faxes that are stuck in memory that can neither be printed nor deleted. And I can't turn off Secure Mode, which I don't need and never intentionally turned on.

This machine cost us $1000 and has always been a huge disappointment. It doesn't surprise me that Xerox discontinued this model.

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  • barbara57 Feb 25, 2009

    Update: I tried installing the ControlCentre software and running a firmware update. This cleared the memories but didn't fix the real problems. Still no luck printing received faxes or changing settings for Secure Mode.

  • barbara57 Mar 02, 2009

    The technician access code you provided, and the subsequent complete reset, fixed the problem. That was really all I needed.

    Perhaps I didn't spell it out clearly in my post but, prior to that reset, I had no access to the Secure Receive submenu. I had been through the menus as you describe in your post but when I got to Secure Receive, there was nothing displayed on the bottom half of the LCD. After using your technician code and complete reset, I can see all the Secure Receive options and use the right/left arrows to scroll through them. I am back in business!

    This is the sort of info I could never hope to get for free from Xerox. They have really burned their bridges with me as a potential future customer.

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I am going to send you several things. Check all of these,
There will be directions on Secure fax, it should be disabled, Delay fax , disable, how to print out a secure fax from memory. You want ECM mode to be ON, and please TURN OFF junk fax. Here are the steps, it will be in several posts.
First secure fax. I doubt you have a password.
Know what, I just thought of this. In order, press "menu #1934. You will enter the tech diagnostic mode. Press your machine status button , scroll to maintenace and perform a memory reset. In tech mode it will default items that the uses reset will not.

Now Secure fax...Cannot print received faxes - elem_1_spacer.gif

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Down] arrow button until 'System Setup' is selected, and then press the [Enter] button.
  3. Press the [Down] arrow button until 'Secure Receive' is selected.
  4. Press the [Right] arrow button to select [ON] or [OFF], and then press the [Enter] button.
  5. If 'OFF' is selected, skip to step 7. If 'ON' is selected, 'EnterPasscode' will be displayed. Enter the 4-digit passcode using thenumeric keypad, and then press the [Enter] button. 'Confirm Passcode'will be displayed.
  6. Enter the 4-digit passcode again, and then press the [Enter] button.

    NOTE: If the passcode is unknown, contact your System Administrator.

  7. Press the [Stop] button to return to the Standby mode.


Posted on Feb 28, 2009

  • Rick Kasper Feb 28, 2009

    ECM helps faxes to be sent to any other ECM-equipped fax machine with poor telephone line quality.

    NOTE: If the telephone line quality is poor, it takes more time to send a fax when ECM is enabled.


    1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.

    2. Press the [Enter] button. 'Cassette Paper' will be displayed.

    3. Press the [Down] arrow button until 'ECM Mode' is displayed.

    4. Press the [Left] or [Right] arrow button to select the required option; either [On] or [Off].

    5. Press the [Enter] button to save the setting.

    6. Press the [Stop] button to return to the Standby mode.
    Make sure the phone line is in the line slot and not the phone jack


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3 Answers

My fax machine will send a fax, but I can't receive a fax?


The fax machine may be in secure receiving mode. The following is from the User's Manual section on Faxing. downloadcenter samsung com

Receiving in secure receiving mode

You may need to prevent your received faxes from being accessed by unauthorized people. You can turn on secure receiving mode to restrict printing of received faxes when the machine is unattended. In secure receiving mode, all incoming faxes go into memory. When the mode is deactivated, any stored faxes are printed.

Activating secure receiving mode

  1. Press btn_fax.png(Fax) on the control panel.

  2. Press Menu until Advanced Fax appear.

  3. Press the left/right arrow until Secure Receive appear and press OK.

  4. Press the left/right arrow until On appear and press OK.

  5. Enter a four-digit password you want to use and press OK.
    note.png

    You can activate secure receiving mode without setting a password, but cannot protect your faxes.

  6. Re-enter the password to confirm it and press OK.

  7. Press Stop/Clear to return to ready mode.

When a fax is received in secure receiving mode, your machine stores it in memory and shows Secure Receive to let you know that there is a fax received.
Printing received faxes

  1. Access the Secure Receive menu by following steps 1 through 3 in "Activating secure receiving mode."

  2. Press the left/right arrow until Print appear and press OK.

  3. Enter the four-digit password and press OK.

    The machine prints all of the faxes stored in memory.

Deactivating secure receiving mode
  1. Access the Secure Receive menu by following steps 1 through 3 in "Activating secure receiving mode."

  2. Press the left/right arrow until Off appear and press OK.

  3. Enter the four-digit password and press OK.

    The mode is deactivated and the machine prints all faxes stored in memory.

  4. Press Stop/Clear to return to ready mode."

Feb 10, 2015 | Samsung SF-650 Laser Fax/Copier

1 Answer

Mx 320 fax showed me memory full, How can I delete the memory? I need to send a fax but I can't.


If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will automatically store it in its memory.Ink has run out while receiving a fax.Paper has run out while receiving a fax.
  • Paper other than A4, Letter, or Legal-sized papers are loaded.
  • OFF is selected for Auto Print in User Settings.
  • You pressed the Stop button to cancel printing of a fax.

1. Make sure that the plain paper is loaded in the Rear Tray.

2. Display the Memory reference screen.
(1) Press the FAX button, and press the Menu button.
(2) Use the left.gif(-) or (+) right.gif button to select Memory reference, and press the OK button.

3. Print all the received documents in the memory.
(1) Use the left.gif(-) or (+) right.gif button to select Print all RX docs.
printallrxdocs.gif
  • To print the list of documents in the memory, select Print memory list.
  • To print a specified document, select Print specified doc..
  • To delete a specified document, select Delete specified doc..
  • To delete all documents in the memory at the same time, select Delete all documents.
(2) Press the OK button.
(3) Use the left.gif(-) or (+) right.gif button to select Yes, and press the OK button.

The machine starts printing documents in the memory one by one.
questprintall.gif
(4) Use the left.gif(-) or (+) right.gif button to select Yes

okdelete.gif

To keep the document in the memory, select No.

(5) Press the OK button.

  • The deletion confirmation screen will appear each time after one document is printed. Repeat the same procedure until all documents are printed.

Sep 21, 2011 | Canon Office Equipment & Supplies

1 Answer

Our fax machine - panasonic model fp-342 can't received fax due to error display "fax memory full" . How can i fix that?


This fax machine stores the faxes in memory and then prints them out.

If it's unable to print them, is either because there is no paper or no ink.
The memory eventually gets full and stops receiving faxes.

Apr 01, 2011 | Office Equipment & Supplies

1 Answer

On my Canon MX310, the display says "Waiting for Report". Fax Memory is clear, but the In Use/Memory light stays on.


Try this step ... found it on Canon's website

Issue: ERROR LCD: WAITING FOR REPORT
Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
  • Ink is low or has run out
  • The paper size and type is not set correctly
  • Paper has run out
  • The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
  1. Press the <FAX> button to enter the Fax menu.

  2. Press the <Menu> button. [FAX SETTINGS] is displayed

  3. Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.

  4. Press the left arrow to select [ON], then press <OK>.

    Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.

  5. At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.

    CAUTION: When this option is set ON, the fax machine will not monitor the ink level of the ink cartridges. If ink is low or out, received faxes will print with streaks or blank. Furthermore, once the fax is printed, it will be deleted from memory.
    1. To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
    2. To store received faxes in memory when ink is low or out, press the left or right arrow to select [OFF] and then press <OK>.

  6. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

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1 Answer

Memory received but i am not able to received fax


Please change the toner and feed the papers. It will print all the faxes recd in memory.

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1 Answer

Canon Laser Class 7000 - 'RECEIVED IN MEMORY' showing on display


Hello Tony,

You are right about that. The messages are indeed sitting in memory.Here's the procedure to print them out.
Step1: Press the memory reference button in the one touch speed dial panel
Step 2:Press the search keys(arrow keys under the one touch dialing panel)until the option "print document" is highlighted and then press SET.
Step 3:Press the search keys again to select the transaction ID of the document you wish to print and then press SET.
Step 4:Press # to print the whole document or * if you wish to print only the first page.

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1 Answer

Receiving faxes


tHE INK SEEMS TO HAVE FINISHED, DOES THE DISPLAY SHOWS,-INK LOW OR EMPTY, REPLENISH THE CARTRIDGE AND THE FAXES WILL BE PRINTED FROM MEMORY.. HAPPY FAXING OMNIPRESENT

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TYPICALLY A FAX MACHINE WILL RECEIVE MESSAGE IN MEMORY WHEN NO PAPER OR TONER/INK FINISHED INDICATION IS THERE, REPLENISH THESE SUPPLIES WITH GENUINE ONES AND FAX WILL START PRINTING. IF PROBLEM IS NOT SOLVED , PLEASE TRY TO CLEAR THE SETTING FOR MEMORY RECEIVING, IF STILL NOT SOLVED TRY BRINGING THE MACHINBE TO FACTROY SET SETTING BY CLEARING THE MEMORY. HAPPY FAXING OMNIPRESENT

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