My machine is receiving faxes but won't print them. The display shows "Memory received." I went through the steps shown in the manual to print faxes when the machine is in secure mode, but something is missing from my display. From the manual it appears that beneath the words "Secure mode" there is supposed to be more text, which you are supposed to be able to scroll through using the right and left arrow keys. On my machine that area is blank.
I also tried clearing the machine's memory and doing a complete reset. Neither process seems to work. So I've got faxes that are stuck in memory that can neither be printed nor deleted. And I can't turn off Secure Mode, which I don't need and never intentionally turned on.
This machine cost us $1000 and has always been a huge disappointment. It doesn't surprise me that Xerox discontinued this model.
An expert who has achieved level 3 by getting 1000 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 500 times.
Re: Cannot print received faxes
I am going to send you several things. Check all of these, There will be directions on Secure fax, it should be disabled, Delay fax , disable, how to print out a secure fax from memory. You want ECM mode to be ON, and please TURN OFF junk fax. Here are the steps, it will be in several posts. First secure fax. I doubt you have a password. Know what, I just thought of this. In order, press "menu #1934. You will enter the tech diagnostic mode. Press your machine status button , scroll to maintenace and perform a memory reset. In tech mode it will default items that the uses reset will not.
Now Secure fax...
Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
Press the [Down] arrow button until 'System Setup' is selected, and then press the [Enter] button.
Press the [Down] arrow button until 'Secure Receive' is selected.
Press the [Right] arrow button to select [ON] or [OFF], and then press the [Enter] button.
If 'OFF' is selected, skip to step 7. If 'ON' is selected, 'EnterPasscode' will be displayed. Enter the 4-digit passcode using thenumeric keypad, and then press the [Enter] button. 'Confirm Passcode'will be displayed.
Enter the 4-digit passcode again, and then press the [Enter] button.
NOTE: If the passcode is unknown, contact your System Administrator.
Press the [Stop] button to return to the Standby mode.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
the machine receives a fax under one of the following conditions, the
machine will not be able to print the received fax and will
automatically store it in its memory.Ink has run out while receiving a fax.Paper has run out while receiving a fax.
Paper other than A4, Letter, or Legal-sized papers are loaded.
OFF is selected for Auto Print in User Settings.
You pressed the Stop button to cancel printing of a fax.
1. Make sure that the plain paper is loaded in the Rear Tray.
2. Display the Memory reference screen.
(1) Press the FAX button, and press the Menu button.
(2) Use the (-) or (+) button to select Memory reference, and press the OK button.
3. Print all the received documents in the memory.
(1) Use the (-) or (+) button to select Print all RX docs.
To print the list of documents in the memory, select Print memory list.
To print a specified document, select Print specified doc..
To delete a specified document, select Delete specified doc..
To delete all documents in the memory at the same time, select Delete all documents.
(2) Press the OK button.
(3) Use the (-) or (+) button to select Yes, and press the OK button.
The machine starts printing documents in the memory one by one.
(4) Use the (-) or (+) button to select Yes
To keep the document in the memory, select No.
(5) Press the OK button.
The deletion confirmation screen will appear each
time after one document is printed. Repeat the same procedure until all
documents are printed.
ERROR LCD: WAITING FOR REPORT Solution:
Set [AUTO PRINT RX] to ON (MX300 / MX310)
AUTO PRINT RX
[AUTO PRINT RX] is set to [OFF], incoming received faxes will be
temporarily stored to memory and transaction reports (TX, RX and
Activity) remain in memory. The default setting is [ON], which means
incoming received faxes and transaction reports will automatically
The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
Ink is low or has run out
The paper size and type is not set correctly
Paper has run out
The Output Tray is closed
To set AUTO PRINT to ON, please follow these steps.
Press the <FAX> button to enter the Fax menu.
Press the <Menu> button. [FAX SETTINGS] is displayed
Press the left or right arrow button to select [RX SETTINGS] , then press <OK> two times.
Press the left arrow to select [ON], then press <OK>.
Note: When AUTO PRINT RX is set ON, a sub-menu will appear to PRINT WHEN NO INK.
At sub-menu PRINT WHEN NO INK, decide if you'd like the machine to continue to print incoming received faxes if ink is low.
When this option is set ON, the fax machine will not monitor the ink
level of the ink cartridges. If ink is low or out, received faxes will
print with streaks or blank. Furthermore, once the fax is printed, it
will be deleted from memory.
To print received faxes when ink is low or out, press the left or right arrow to select [ON] and then press <OK>.
store received faxes in memory when ink is low or out, press the left
or right arrow to select [OFF] and then press <OK>.
Press the <Stop/Reset> repeatedly to return to Fax standby mode.
Press the [Menu] button on the Control Panel, until Reports is displayed on the top line of the Display Screen. The Phone Book menu item will be displayed on the bottom line.
Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
Phone Book: Phonebook list
Sent Report: Sent fax report
RCV Report: Received fax report
System Data: System data list
Scheduled Jobs: Scheduled job information
MSG Confirm: Message confirmation
Junk Fax List: Junk fax number list
Press [Enter] to print the selected information.
Your machine can print reports containing useful information. The following reports are available:
Phonebook List: This list shows all of the numbers currently stored in the machine's memory as Speed Dial and Group Dial numbers. You can print this phonebook list using the [Phonebook] button.
Sent Fax Repor: This report shows information of the faxes you recently sent.
Received Fax Report: This report shows information of the faxes you recently received.
System Data List: This list shows the status of the user-selectable options. You may print this list to confirm your changes after changing any settings.
Scheduled Job Information: This list shows the document currently stored for Delayed faxes or Toll Save faxes. The list shows the starting time and type of operation.
Message Confirmation: This report shows the fax number, the number of pages, the elapsed time of the job, the communication mode, and the communication results. You can set up your machine to automatically print the message confirmation report after each fax job.
Junk Fax Number List: This list shows up to 10 fax numbers specified as the junk fax numbers by using the Junk Fax Setup menu. When the Junk Fax Barrier feature is turned on, incoming faxes from those numbers will be blocked. This feature recognizes the last 6 digits of the fax number set as a remote fax machine’s ID.
Multi-Communication Report: This report is printed automatically after sending documents from more than one location.
Power Failure Report: This report is printed out automatically when power is restored after a power failure, if any data loss occurs due to the power failure.
NOTE: The lists you have set to automatically print out will not print out when there is no paper loaded or a paper jam has occurred.
Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx
Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:
1. Press the MENU key.
2. Press the UP OR DOWN ARROW key to select Fax.
3. Press the OK key to confirm your choice.
4. Press the UP OR DOWN ARROW key to select Print Fax.
5. Press OK.
6. Press the BLACK START key.
- Your Brother machine will print the stored faxes.
7. Press the STOP/EXIT key to exit the menu.
8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).
9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.