Question about Xerox WorkCentre M15i Laser Printer

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Cannot print received faxes

My machine is receiving faxes but won't print them. The display shows "Memory received." I went through the steps shown in the manual to print faxes when the machine is in secure mode, but something is missing from my display. From the manual it appears that beneath the words "Secure mode" there is supposed to be more text, which you are supposed to be able to scroll through using the right and left arrow keys. On my machine that area is blank.

I also tried clearing the machine's memory and doing a complete reset. Neither process seems to work. So I've got faxes that are stuck in memory that can neither be printed nor deleted. And I can't turn off Secure Mode, which I don't need and never intentionally turned on.

This machine cost us $1000 and has always been a huge disappointment. It doesn't surprise me that Xerox discontinued this model.

Posted by on

  • barbara57 Feb 25, 2009

    Update: I tried installing the ControlCentre software and running a firmware update. This cleared the memories but didn't fix the real problems. Still no luck printing received faxes or changing settings for Secure Mode.

  • barbara57 Mar 02, 2009

    The technician access code you provided, and the subsequent complete reset, fixed the problem. That was really all I needed.

    Perhaps I didn't spell it out clearly in my post but, prior to that reset, I had no access to the Secure Receive submenu. I had been through the menus as you describe in your post but when I got to Secure Receive, there was nothing displayed on the bottom half of the LCD. After using your technician code and complete reset, I can see all the Secure Receive options and use the right/left arrows to scroll through them. I am back in business!

    This is the sort of info I could never hope to get for free from Xerox. They have really burned their bridges with me as a potential future customer.

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I am going to send you several things. Check all of these,
There will be directions on Secure fax, it should be disabled, Delay fax , disable, how to print out a secure fax from memory. You want ECM mode to be ON, and please TURN OFF junk fax. Here are the steps, it will be in several posts.
First secure fax. I doubt you have a password.
Know what, I just thought of this. In order, press "menu #1934. You will enter the tech diagnostic mode. Press your machine status button , scroll to maintenace and perform a memory reset. In tech mode it will default items that the uses reset will not.

Now Secure fax...Cannot print received faxes - elem_1_spacer.gif

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Down] arrow button until 'System Setup' is selected, and then press the [Enter] button.
  3. Press the [Down] arrow button until 'Secure Receive' is selected.
  4. Press the [Right] arrow button to select [ON] or [OFF], and then press the [Enter] button.
  5. If 'OFF' is selected, skip to step 7. If 'ON' is selected, 'EnterPasscode' will be displayed. Enter the 4-digit passcode using thenumeric keypad, and then press the [Enter] button. 'Confirm Passcode'will be displayed.
  6. Enter the 4-digit passcode again, and then press the [Enter] button.

    NOTE: If the passcode is unknown, contact your System Administrator.

  7. Press the [Stop] button to return to the Standby mode.


Posted on Feb 28, 2009

  • Rick Kasper Feb 28, 2009

    ECM helps faxes to be sent to any other ECM-equipped fax machine with poor telephone line quality.

    NOTE: If the telephone line quality is poor, it takes more time to send a fax when ECM is enabled.


    1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.

    2. Press the [Enter] button. 'Cassette Paper' will be displayed.

    3. Press the [Down] arrow button until 'ECM Mode' is displayed.

    4. Press the [Left] or [Right] arrow button to select the required option; either [On] or [Off].

    5. Press the [Enter] button to save the setting.

    6. Press the [Stop] button to return to the Standby mode.
    Make sure the phone line is in the line slot and not the phone jack


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1 Answer

Mx 320 fax showed me memory full, How can I delete the memory? I need to send a fax but I can't.


If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will automatically store it in its memory.Ink has run out while receiving a fax.Paper has run out while receiving a fax.
  • Paper other than A4, Letter, or Legal-sized papers are loaded.
  • OFF is selected for Auto Print in User Settings.
  • You pressed the Stop button to cancel printing of a fax.

1. Make sure that the plain paper is loaded in the Rear Tray.

2. Display the Memory reference screen.
(1) Press the FAX button, and press the Menu button.
(2) Use the left.gif(-) or (+) right.gif button to select Memory reference, and press the OK button.

3. Print all the received documents in the memory.
(1) Use the left.gif(-) or (+) right.gif button to select Print all RX docs.
printallrxdocs.gif
  • To print the list of documents in the memory, select Print memory list.
  • To print a specified document, select Print specified doc..
  • To delete a specified document, select Delete specified doc..
  • To delete all documents in the memory at the same time, select Delete all documents.
(2) Press the OK button.
(3) Use the left.gif(-) or (+) right.gif button to select Yes, and press the OK button.

The machine starts printing documents in the memory one by one.
questprintall.gif
(4) Use the left.gif(-) or (+) right.gif button to select Yes

okdelete.gif

To keep the document in the memory, select No.

(5) Press the OK button.

  • The deletion confirmation screen will appear each time after one document is printed. Repeat the same procedure until all documents are printed.

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On my Canon MX310, the display says "Waiting for Report". Fax Memory is clear, but the In Use/Memory light stays on.


Try this step ... found it on Canon's website

Issue: ERROR LCD: WAITING FOR REPORT
Solution: Set [AUTO PRINT RX] to ON (MX300 / MX310)

AUTO PRINT RX When [AUTO PRINT RX] is set to [OFF], incoming received faxes will be temporarily stored to memory and transaction reports (TX, RX and Activity) remain in memory. The default setting is [ON], which means incoming received faxes and transaction reports will automatically print. The fax machine will not automatically print a received fax and will store it in memory in the following conditions.
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To set AUTO PRINT to ON, please follow these steps.
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    2. To store received faxes in memory when ink is low or out, press the left or right arrow to select [OFF] and then press <OK>.

  6. Press the <Stop/Reset> repeatedly to return to Fax standby mode.

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    wcpe16-menu-but.jpg

  2. Press the right or left arrow button to scroll until the report or list you want to print is displayed on the bottom line.
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Description of Solution 200000023257
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